After updating I can′t edit any content in any of PageBuilder widgets

Hi Elier

We, unfortunately, don’t have any open issues like this at the moment. Try installing Query Monitor, recreate the issue and let us know what errors are being picked up.

Hi Andrew

I attached in the message 3 screenshots of Query Monitor, I hope they serve as a guide to locate the problem.

Screen 1
Screen 2
Screen 3

On the other hand, I noticed in the WP dashboard that something is mentioned about building a 404 page with Page builder and coincidentally, the screen that appears instead of the PageBuilder Editor is a 404 page … it will have something to do with the problem ? Reference in screen

??

Thanks for the screenshots, unfortunately, there isn’t anything helpful listed.

The post in the Page Builder news section is about building a custom 404 page for the front-end of your website, it’s unrelated to the problem you’ve encountered.

There is a good chance that the 404 error relates to the mod_security module on your servers flagging the request. If that’s the case, your hosts would be able to assist by reviewing the error logs and whitelisting the request. You could try reaching out to either host, assuming there are two different hosts, explain the 404 issue in the admin and request that relevant logs be reviewed.

I just want to add that we are having the same issues with one client, and that it is related to ModSecurity in our case. We are investigating to see what rule is causing this problem and we will be reporting back it we have more details.

Thanks. Please let us know how it goes.
We’re investigating on our end but haven’t been able to recreate yet.

Here is the error that came out of our ModSecurity. My admin removed 3 rules (they didn’t share what rules) and it now works.

[Tue Feb 12 12:14:53.953849 2019] [:error] [pid 473184:tid 
140341851064064] [client 46.229.168.148:41234] [client 
46.229.168.148] ModSecurity: Access denied with code 406 (phase 2). 
Matched phrase "46.229.168.148" at REMOTE_ADDR. [file 
"/etc/apache2/conf.d/modsec/custom/00_funio_spamipban.conf"] [line 
"2"] [id "666001"] [rev "2"] [msg "IP Match: The IP address is on 
the anti-spam blacklist"] [severity "ERROR"] [hostname "xxxxxx.xxx"] 
[uri "/robots.txt"] [unique_id "XGL-DefuuMqtCtPAgOYBGgAAANQ"]

[Tue Feb 12 11:20:08.407477 2019] [:error] [pid 473184:tid 
140341997922048] [client 72.10.140.234:18068] [client 72.10.140.234] 
ModSecurity: Access denied with code 403 (phase 2). Pattern match 
"https://[a-zA-Z0-9._]{1,}?/.{0,}?\\\\.pdf\\\\b[^\\\\n\\\\r]{0,}#" at 
ARGS:panels_data. [file 
"/etc/apache2/conf.d/modsec_vendor_configs/comodo_apache/08_Global_O
ther.conf"] [line "21"] [id "211050"] [rev "1"] [msg "COMODO WAF: 
Universal PDF XSS URL Detected.||xxxxxx.xxx|F|2"] [severity 
"CRITICAL"] [tag "CWAF"] [tag "Other"] [hostname "xxxxxx.xxx"] [uri 
"/wp-admin/admin-ajax.php"] [unique_id 
"XGLyOOfuuMqtCtPAgOb3ewAAAMY"], referer: https://xxxxxx.xxx/wp-
admin/post.php?post=422&action=edit&lang=fr

• This reply was modified 6 years, 1 month ago by twohumans.

Thanks for sharing. Really glad to hear you were able to resolve. We’re discussing the problem here on GitHub if anyone is interested.

All the best ??