After update the elementor latest version, it broke the enrolled-cours page

  • Resolved Wijerama

    (@wijerama)


    9 months, 1 week ago

    After updating the elementor latest version(3.22.0), when I try to access enrolled-courses page of tutor LMS, website got critical error as below.

    “There has been a critical error on this website.

    Learn more about troubleshooting WordPress.”

    After deactivate the plugin, it works properly. But again activated the element, it not working the page and same error occurred.

    So, when I informed to Elementor team rgardin the concern due to the update my site got break, thy don’t care and says thy can’t soport on that. I wonder why. Clearly it happend due to their update and says they can’t look in to it and I really frustrated.

    Finally I decided to rollback the update to previous version(3.21.8) it working fine. So I’m still suffering from elementor pluging update issue. ??

    It would grate someboddy can help me.

    • This topic was modified 9 months, 1 week ago by Wijerama.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Alain

    (@alainelementor)

    Hello @wijerama !!
    Thank you for contacting us.

    I was reading your issue, and I understand it.

    In this case, be aware this is clearly a conflict between Elementor and the Tutor LMS plugin. Since you mentioned this is happening only on the page using features from Tutor LMS, it means there’s a conflict between these, but we can’t do much if Elementor currently works as expected on other site parts. This is why we encourage you to contact the third-party plugin team, so they can review any problem on their side.

    Be advised that any custom code/CSS, general WordPress issues, Beta testings, server issues, or third-party plugins/themes-related issues are out of our support scope.

    For a situation like this, what you did is actually a great workaround (rolling-back versions). Besides that, reporting the situation to the third-party plugin team and waiting for a compatible update are the next steps.

    I’m sorry for any confusion over this issue! And I appreciate your understanding.
    Please let me know if you have other questions related to Elementor.

    Regards.

    Plugin Support vipul78

    (@vipulelementor)

    We will be closing this topic due to inactivity. You can open a new topic for your questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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