After update Table rate shipping translatepress end up in error

  • Resolved data1online

    (@data1online)


    3 years, 2 months ago

    Dear Translate Press! unfortunately we got an error after updating table rate shipping, this is a woocommerce plugin. After this, we addressed the support there about the incident and they point to an error in TP, although TRS has really been updated. Now the question is, what can we do about this:
    Every time when a product is selected to be added to the shopping cart, we get an error. This will happen on the product pages and on pages where products able to put in cart.

    See https://repair.healmary.nl/screenshot.jpg for the error-log message.

    We doubt whether TP has recently rolled out an update and this may have caused discussion?

    Fun fact, the site can work without any worries via the /en version, where the root site is Dutch.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there,

    Thanks for reaching out about your problem.

    As you mentioned, the problem doesn’t sound like it’s TP related because we don’t make any changes to the default language.

    Try deactivating TranslatePress and see if the issue still occurs. You don’t have to worry about losing translations, they are all saved in your database.

    Best Regards,

    Thread Starter data1online

    (@data1online)

    @andrei202 thanks for your reply! the problem is, tabl-rate-shipping-support worker logged in, turned off TP and called it a day since shopping worked afterwards. Now the thing is, what can I do to keep TP active now the support of table rate shipping says it TP that makes the problem. When That table plugin itself is turned off, no problems at all.

    Thread Starter data1online

    (@data1online)

    @andrei202 It seems that when TP is off, the default language of Woo is english, but the site has dutch language( the other TP language). Does this ring a bell correlating with my problem that only english as language worked? mabybe Woo needs to be in default dutch and TP default dutch? I do not know what to els but before I start changing default languages on Woo I have to be sure this will help.
    The problem is that when table rate shipping is off, no problem at all. But when on the problem is on the root domain and only /en works.

    Hey there,

    We deeply apologize for the delayed response.

    There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.

    Are you using by any chance PHP 8? Sometimes we do encounter issues because of it that might be related here.

    If that’s not it then I suggest you make both mentioned plugins with the default language dutch and check for any improvement.

    Best Regards.

    Plugin Support Alex

    (@alexcozmoslabs)

    Since it’s has been more than 5 days since you received instructions about the opened topic, and you did not return with an update, we will mark this ticket as successfully resolved.
    If you have other questions regarding TranslatePress, we recommend you create another ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
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