• Resolved nisreen5

    (@nisreen5)


    after latest update when the customer try to place order for requesting a qoute it show this error “There was an error processing your order. Please check for any charges in your payment method and review your?order history?before placing the order again.” but in the same time the order are placed for admin

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Neah Plugins

    (@gplsaver)

    Can you try version
    1.9.160

    Plugin Author Neah Plugins

    (@gplsaver)

    Can you share with the us the error in the error log. Please see here how to enable debug: How to turn on debugging and log the messages in WordPress

    Thread Starter nisreen5

    (@nisreen5)

    [27-Aug-2024 09:28:03 UTC] PHP Fatal error: Uncaught TypeError: Automattic\WooCommerce\Utilities\OrderUtil::remove_status_prefix(): Argument #1 ($status) must be of type string, null given, called in /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php on line 629 and defined in /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/src/Utilities/OrderUtil.php:239
    Stack trace: 0 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(629): Automattic\WooCommerce\Utilities\OrderUtil::remove_status_prefix() 1 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-order.php(286): WC_Abstract_Order->set_status() 2 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-order.php(150): WC_Order->set_status() 3 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1089): WC_Order->payment_complete() 4 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1295): WC_Checkout->process_order_without_payment() 5 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(520): WC_Checkout->process_checkout() 6 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/class-wp-hook.php(324): WC_AJAX::checkout() 7 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 8 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() 9 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action() 10 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/class-wp-hook.php(324): WC_AJAX::do_wc_ajax() 11 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 12 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() 13 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-includes/template-loader.php(13): do_action() 14 /var/www/vhosts/grandsleepjo.com/httpdocs/wp-blog-header.php(19): require_once(‘…’) 15 /var/www/vhosts/grandsleepjo.com/httpdocs/index.php(17): require(‘…’) 16 {main}

    thrown in /var/www/vhosts/grandsleepjo.com/httpdocs/wp-content/plugins/woocommerce/src/Utilities/OrderUtil.php on line 239

    Plugin Author Neah Plugins

    (@gplsaver)

    what version were you using when you tried it. 1.9.160 or 1.9.161 ?

    Thread Starter nisreen5

    (@nisreen5)

    1.9.161?

    Thread Starter nisreen5

    (@nisreen5)

    after we update to 1.9.161? and update the woocommerce to 9.2.3 we face the issue, before that it was working correctly

    Plugin Author Neah Plugins

    (@gplsaver)

    Can you contact us at [email protected] for support regarding this?

    Plugin Author Neah Plugins

    (@gplsaver)

    Can you try version
    1.9.16
    2?

    Thread Starter nisreen5

    (@nisreen5)

    Fixed,

    Thank you

    I can’t save Menus, when I deactivate your plugin all menus items showed.

Viewing 10 replies - 1 through 10 (of 10 total)
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