After update i cant login to admin

  • Hi there,

    i have an issue with a website where after updated the amp plugin i can no longer login to admin dashboard. After i login, the login page just refreshes.

    I tried several fixed:
    – cleared cache
    – deactivated plugins and theme (by rename the folders)
    – edited the user in the db
    – renamed the .htaccess file

    nothing seems to fix the issue.

    I did exported the db before the update as a backup but the db file is bigger than 1GB and the download wasn’t successful. I realize that only after the issue occured. So restoring the entire db is no more an option.

    Do you know what kind of changes are taking place in database with the update? Maybe if i can revert the changes in the db it may fix the issue..

    Or do you have any other suggestions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • @petrosweb If you have access to your site via FTP or from your hosting providers control panel can you access the AMP plugin directory and rename the folder? (ie. Change /wp-content/plugins/amp to /wp-content/plugins/_amp)

    Please check whether that allows you to access your site. The above will stop the AMP plugin from running, allowing you to debug.

    If you are encountering database issues you can use phpmyadmin from your hosting control panel to repair your database. Alternatively add define(‘WP_ALLOW_REPAIR’, true); to your wp-config.php file before accessing the following from your site URL: /wp-admin/maint/repair.php

    Thread Starter petrosweb

    (@petrosweb)

    @jamesosborne Thank you very much for your response. Unfortunately your suggestions didn’t fix the issue. Any other ideas?

    Is it possible to find out have changes have been made to the database with the update?

    @petrosweb If you’ve disabled the AMP plugin and are unable to access your WordPress dashboard there could be a number of reasons why you are encountering issues. AMP is disabled, so there may be issues with your WordPress setup or other plugins.

    Can you try the suggestions in this support topic?

    @petrosweb Were you able to successfully access your site after following the suggested steps?

Viewing 4 replies - 1 through 4 (of 4 total)
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