After Update > every message is marked as spam Recaptcha

  • Resolved kpwawp

    (@kpwawp)


    3 years, 8 months ago

    Hi Contact form support Team,

    since updating to wordpress 5.7, contact form to 5.4 and also updating the our theme (Nouveau by Select Themes) every message from our forms is marked as spam.
    If we deactivate the Recaptcha integration, the forms can be sent.
    I read a lot of topics in the forum but nothing solved our problem.
    Actually we deactivated the Recaptcha integration because we need the messages from our customers.

    Can you please help us to fix the bug?
    Thanks and best Regards
    Annamária

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins do you use on the site?

    Thread Starter kpwawp

    (@kpwawp)

    Hello, we use

    2CX Live Chat
    Advanced Editor Tools (prev TinyMCE Advanced)
    Antispam Bee
    Borlabs Cookie
    Crisp
    Float Menu Pro
    Instagram Feed Pro
    LayerSlider
    Loco Translate
    MC4WP: Mailchimp for WordPress
    One Page Navigator for WPBakery Page Builder
    Redirection for Contact Form 7
    Remove Google Fonts References
    Simple 301 Redirects
    UpdraftPlus
    WP Mail SMTP
    WPBakery Page Builder
    WPFront User Role Editor
    Yoast Duplicate Post
    Yoast SEO

    Thanks and best Regards
    Annamária

    Thread Starter kpwawp

    (@kpwawp)

    Hello, we have the same bug in another website with the same WordPress Version and same Theme Version.

    Plugins we use in this website:
    Advanced Editor Tools (prev TinyMCE Advanced)
    Antispam Bee
    Borlabs Cookie
    LayerSlider
    Really Simple CAPTCHA
    Redirection for Contact Form 7
    Remove Google Fonts References
    Simple 301 Redirects
    UpdraftPlus
    WPBakery Page Builder
    WPFront User Role Editor
    Yoast SEO

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme and deactivating all plugins excluding Contact Form 7, WP Mail SMTP, and Yoast SEO.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter kpwawp

    (@kpwawp)

    Hello,
    thanks a lot for your help!
    The problem was a setting in the Borlabs Cookie Plugin that was no longer compatible with the newer version of Contact Form 7. It works again after adjustment.
    Best Regards

    Thread Starter kpwawp

    (@kpwawp)

    I mark this ticket as resolved.
    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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