After update can’t reconnect

Hey @zliaplamen ,

Thank you very much for your response! This will be able to help us better understand this case and continue investigating.

In the meantime, we’d really appreciate if you can use our contact form to reach out to us about our plugin in case we need more information.

You can click here if you’d like to proceed.

Thanks,
Pit

I did. Haven’t gotten a response. I got tagged to respond to this one.

Thank you very much for your response, @asanico1 ! Regarding replying to your support request through our contact form, we’re experiencing an unexpected rise in our traffic that has impacted our response time significantly. We’ll make sure to reply to your message the soonest possible.

Regarding getting tagged to reply to this thread, it’s possible that your original response has gotten archived because it’s against the forum guidelines for multiple users to use the same topic for support. That being said, I’d like to share a quick update with you.

Our team is still working with the Facebook team to provide them with all the needed information to troubleshoot this issue.

We’ll make sure to share more news with you as soon as further feedback is available. Unfortunately, I don’t have a time frame yet as to when a fix will be released, but this is a high priority request, so both teams are working to resolve this as soon as possible.

Don’t hesitate to let me know if there’s anything else I can do to help you.

Best regards,
Pit

Hey @zliaplamen,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

hey @tamarazuk
no, it’s not resolved.
I believe you know it by default, because you didn’t resolved the issue.
The error is not resolved with update if the plugin or resolved by Facebook’s side.
Same error when reconnecting.

Hey @zliaplamen,

I’m sorry to hear the issue is persisting! I’m happy to continue helping troubleshoot any issues that persist with the latest updates both Facebook and out team have made.

Would you please confirm if you have tried with v2.0.1?

Thanks,
Tamara ??

yes @tamarazuk, I confirm.

the update didn’t resolved anything. nonsense update

Fix – Ensure the configured business name is never empty when connecting to Facebook

??

Hi @zliaplamen,

Jennifer here, stepping in for Tamara. Thanks for confirming this for us.

While the update to 2.0.1 did resolve the connection issue for most users, we have been seeing some other users reporting that they are still seeing the same error message as before. For these users, this typically relates to a permission issue within your Facebook business settings.

As a next step, I would recommend clicking the “Contact us” link in the lower-left corner to be put directly in touch with the Facebook team, who can help you sort this error out.

Could you please let us know what you hear back from Facebook on this?

Thanks,

Jennifer

Facebook: From my understanding, you are having issues when trying to connect your WooCommerce store to your Facebook Catalog. I understand your concern and how important it is for you to synchronize multiple platforms to display your products.
As our department doesn’t support 3rd party website related issues, we won’t be able to assist you regarding the WooCommerce platform.

Hi @zliaplamen,

Benjamin here, stepping in for Jennifer. Thanks so much for letting us know what Facebook said to you.

We are working closely with the Facebook team to identify the cause of these general errors and the Facebook team has addressed the vast majority of these thus far. I’m sorry that your account continues to be affected.

Would you please reach out to our support team through our site sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing?

Thanks,
Benjamin

Can you check again my problem

Hi @zliaplamen,

I’d be happy to take a look at this for you. I was looking through the topic so far and can’t quite see a lot of information about the precise issue you’re hitting.

Could you let me know if you are seeing any errors during the connection process, and if so, would you mind sending over a screenshot? To confirm, you’re also trying to connect with the latest version of the plugin, is that right?

Once I get a bit more information about how far you’re getting, or where it’s failing, I’d be happy to recommend some next steps!

Could you let me know when you have a moment to share that?

Cheers,

Simon.