After the update an error occurred

  • Resolved Fujyn

    (@arwah12)


    3 years, 11 months ago

    Hi
    please help me, my site has digital or downloadable products.
    after I updated the plugins on my site I ran into a problem
    1. after the payment is complete, but the link to download the file is not there and in my account there is also no link to download the file.

    2. I have checked the order. And I saw “Permissions for downloadable products” empty
    I tried to give permission to download manually, it didn’t work, nothing happened, waited up to 30 minutes still couldn’t, I refreshed the page and tried again, still can’t. No error notification.

    I checked the product, and its fine, before it worked fine.
    Thank you very much

    • This topic was modified 3 years, 11 months ago by Fujyn.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to be sure – is the order marked as completed? Are you seeing any error notices in the order notes section?

    Also, which version were you using previously and have you reviewed your download settings under **WooCommerce > Settings > Products > Downloadable products**?

    Thread Starter Fujyn

    (@arwah12)

    Hi @riaanknoetze
    order is complete
    Take a look at these two images images

    and when I gave the download permission, nothing happened.
    images

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @arwah12

    Are you able to resolve the behavior for your downloadable products? If not, it definitely looks like a conflict on your site after updating your plugins.

    We strongly recommend doing a full conflict test as mentioned in the following support document link:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hi @arwah12

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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