after successfull payments its redirecting to decline page

  • Hi Support team,

    Please anyone can please resolve my issue.

    After successful payment in razorpay payment gateway. its redirecting to Decline page. like this page https://prnt.sc/2609fit. but my woocommerce order page shows orders in processing and customer also receiving mail and SMS for successful order notification. so, they get confusing it is an order placed successful or not.

    Can you please provide the solution as soon as possible.

    Thank you.

    • This topic was modified 3 years, 1 month ago by pallinikhil.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter pallinikhil

    (@pallinikhil)

    just before i updated woocommerce latest version and razorpay latest version and other some plugins list https://prnt.sc/2615b2j. then it is showing the same issue on another website. i tried to roll back woocommerce and razorpay but it’s showing the same issue.

    Please resolve the issue as soon as possible.

    Thank you.

    Thread Starter pallinikhil

    (@pallinikhil)

    your support team really working or not. this is the very bad response from support.

    Such a shame that their support team does not even bother to reply here.

    Plugin Author Razorpay

    (@razorpay)

    Hi team,

    Apologies for the inconvenience and delay from our end. Kindly let us know if we can setup a call right now and address the issue on priority.

    Regards,
    Arghadeep Mitra
    Technical Consultant

    Thread Starter pallinikhil

    (@pallinikhil)

    Hi Arghadeep Mitra,

    Yes, we can connect. Please mail me.

    Plugin Author Chetan

    (@chetangn)

    @pallinikhil Kindly request you to update the plugin to the latest version i.e 2.8.5 and test the flow once and update us.

    Also please let us know, for these declined orders in the WC dashboard order notes section did you notice invalid signature notes something?

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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