After submission action not working

  • Resolved ejwjohn

    (@ejwjohn)


    7 years, 8 months ago

    Hello,

    New to this plugin and have a couple of issues, this is one of them

    After i submit a form, i have configured the plugin to display custom generated text.

    What actually happens is that the Post holding the form is redisplayed ready to completed again.
    If i try and “Go Back” on the browser then the same form is displayed, However if i purge cache in my WP admin page the Custom generated text page appears????

    What is happening? is this anything to do with my other plugin W3 Total Cache please?

    Thanks
    John

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi @ejwjohn,

    Thank you for posting on our forum.
    Please, contact our Support Team using Contact form. It’s very important to mention the forum post URL. They will try to find the cause of the issue you have.

    Thank you!

    Thread Starter ejwjohn

    (@ejwjohn)

    Still waiting for a response to me request for assistance to the Support Team

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Dear @ejwjohn,

    Our Support Team has responded to your Support Ticket. Please, check and give them the needed information, in order they will be able to help you.

    Thank you!

    Thread Starter ejwjohn

    (@ejwjohn)

    I have had to make this form live for a client and it is still not workign correctly. I need help.

    One bit of info, if i am signed into the WP admin page and i access the form from the same browser i do not get this issue…

    thx HELP

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hey, @ejwjohn!

    Just wanted to let you know, that our development team is working on this issue. They will provide a solution very soon.

    This might be a conflict with another plugin on your site.
    Thanks for your patience!

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hey, @ejwjohn!

    As my colleague has responded to you, there must have been a temporary database failure on your website, due to server problems.

    Form Maker itself does not trigger similar issues, but the storing problem occurred since the database was temporarily inaccessible.

    We are pleased to know the problem is not occurring on your site anymore.
    Cheers!

    Thread Starter ejwjohn

    (@ejwjohn)

    Hello,

    I believe you have two of my threads mixed up, the comment you made last on this thread has nothing to do with this issue.

    This problem is very much still a Problem and i was informed a few days ago that your developers were dealing with it…so what is the status please?

    thx

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hello, @ejwjohn!

    The two problems you have posted about, were, in fact, related. The database timeout on your website MySQL caused two submissions to be merged,

    This has triggered the problem of database storing and action after submission.

    In order to make actions after submissions work, it was necessary to remove the merged submission, which our development team did, and this has resolved the issue.

    Please simply re-submit the form using the submission emails of these two submissions, and you will have them re-added to your form.

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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