• Resolved ludovica23

    (@ludovica23)


    Hello!

    We published our website, and now I can′t use anymore TranslatePress!! It is inactive, why? How can I fix this?

    Please help!! ??

    Thank you!
    Ludovica

    • This topic was modified 4 years, 5 months ago by ludovica23.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello Ludovica,

    What you mean by “translatepress is inactive” ?

    Could you record the issue or maybe create some screenshots with the problem ?

    Kind regards,

    Thread Starter ludovica23

    (@ludovica23)

    Hallo Deni,

    how can I send you a screenshot? per EMail?

    I mean the fields under the language and the field Of “administrator” are inactive and therefore I am unable to translate the website. As you can see from the video you sent, the site remains in German, does not appear in English.

    This is the Error from chrome console:

    trp-translate-dom-changes.js?ver=1.7.6:56
    TranslatePress AJAX Request Error 2editor.vue?a765:463
    TypeError: responseData.some is not a function
    at eval (editor.vue?a765:493)
    at Array.forEach (<anonymous>)
    at VueComponent.addToDictionary (editor.vue?a765:492)
    at eval (editor.vue?a765:460)

    Hello,

    You can upload a video on https://www.loom.com or upload screenshots on https://www.imgbb.com and then share the links here.

    Cheers,

    Thread Starter ludovica23

    (@ludovica23)

    Super!

    here the link https://ibb.co/FVc1Vdh

    do you know this error?

    trp-translate-dom-changes.js?ver=1.7.6:56
    TranslatePress AJAX Request Error 2editor.vue?a765:463
    TypeError: responseData.some is not a function
    at eval (editor.vue?a765:493)
    at Array.forEach (<anonymous>)
    at VueComponent.addToDictionary (editor.vue?a765:492)
    at eval (editor.vue?a765:460)

    Hello,

    If you look closely to the video i just sended to you .. you can see the content being different..

    https://ibb.co/Xzn1M1H
    https://ibb.co/k5Zqn1H

    As for the gray part.. we are not allowed to speak about the paid versions here.
    As stated here:

    Forum Guidelines

    In case you would like to have that conversation please open a support ticket here: https://www.cozmoslabs.com/support/open-ticket/

    Also.. that error is a php error. Please look at the answer from:
    Browser console -> Network -> XHR -> admin-ajax.php

    One of them is returning something wrong. it could be a SQL error or a PHP fatal one.
    It should return a json that is empty.. even like : []

    Please check your php error log and tell us what is there..

    Kind regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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