After PayPal page, plugin asks to user the billing information

  • Resolved robertosalemi

    (@robertosalemi)


    6 years, 7 months ago

    Hi, thanks for your plugin.

    In my site, after several hard upgrade (wordpress, woocommerce, paypal checkout plugin), the checkout procedure cannot be complete.

    1. The user puts item in the cart
    2. Does a click on checkout button and confirm on PayPal page
    until here works fine!

    After that, the user receives the following errore screen:
    Ricambi_Singer_Checkout

    Why?

    How can I resolve?

    Thanks,
    Roberto.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @robertosalemi

    Thanks for reaching out! This usually is caused by a conflict with the active. As a first step, try switching back to a default theme like Twenty Seventeen or Storefront and disabling all plugins except for WooCommerce and PayPal Express Checkout to see if this resolves the issue.

    Let us know what you find.

    Thanks again,

    Thread Starter robertosalemi

    (@robertosalemi)

    Thanks, I will follow your suggestions so I will update you.

    Thread Starter robertosalemi

    (@robertosalemi)

    Hi,
    I have tried followingyour instruction, but the problem is still present.

    In details, the numbers of required fileds is less:
    Cattura

    Why?

    Thanks a lot.

    Thread Starter robertosalemi

    (@robertosalemi)

    Any suggests?

    Is there a debug mode or another way to catch the error?

    Thanks!

    • This reply was modified 6 years, 7 months ago by robertosalemi.
    Thread Starter robertosalemi

    (@robertosalemi)

    Hi,
    I have enabled the WP_DEBUG, in log file I found this string:
    [28-Apr-2018 18:02:27 UTC] The WC_Cart::ship_to_billing_address_only function is deprecated since version 2.5. Replace with wc_ship_to_billing_address_only.

    Could be it the bug?

    Roberto.

    Plugin Contributor Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    I’m sorry we haven’t gotten back to you on this!

    I’d like to help you more directly – can you please create a ticket via https://woocommerce.com/my-account/tickets/ and include the following:

    * System status report (via WooCommerce > Status)
    * An administrator username and password for your WordPress site? If you’d prefer, you can create a temporary username and password then delete it when we are finished helping. Please use [email protected] as the username and send the password using Quickforget.com. Also, please test the login information before you send this to us to make sure it works!

    Thread Starter robertosalemi

    (@robertosalemi)

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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