After partial refund no delivery possible

Hello @jpwiggers,

I crated a partial refund. After creating it, it does not allow me to create the delivery. It says “kein Versand n?tig – no delivery necessary” How can it be, even I still have a part to delive?. Please find screenshot: https://ibb.co/z8B1KJF

Sorry, but I’m unsure about what you mean by “delivery.” Could you please provide more details?

Additionally, does this happen with a certain payment method or even with COD orders?

Could you also share a copy of your site’s System Status? You can find this by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support.” Once you have done that, please paste it here in your response.

It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Look forward to hearing back from you.

Dear Saif,

thank you for your answer, sorry for late reply I was on vaccation…

With “delivery” I mean, that I cannnot create a delivery/package for sending out. So I cannot create/print label, delivery note, status of delivery etc.

Client paid with Pay-Pal, now I see that this info is not showing anymore, even my refund was only a part of the whole sum.

System report:

WordPress Environment

WordPress address (URL): https://couleurfetisch.de
Site address (URL): https://couleurfetisch.de
WC Version: 7.7.2
REST API Version: ? 7.7.2
WC Blocks Version: ? 10.0.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.5.17-MariaDB-1:10.5.17+maria~deb11-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

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WC Database Prefix: eAsiXgGP
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Datenbank-Datengr??e: 64.14MB
Datenbank-Indexgr??e: 25.53MB
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et_theme_builder: 1
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mailpoet_page: 1
nav_menu_item: 8
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All in One SEO: von All in One SEO Team – 4.3.8
Borlabs Cookie - Cookie Opt-in: von Borlabs GmbH – 2.2.63
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Code Snippets: von Code Snippets Pro – 3.4.0
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Klarna Payments Request Log

2022-10-13 12:57:18: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:18: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:16: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:16: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:15: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:15: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:09: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:09: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:08: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:07: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 12:57:05: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-10-13 00:32:11: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: DE<br /> Test Countries: No countries selected</p> <h3>WooCommerce PayPal Payments</h3> <p>Onboarded: ?<br /> Shop country code: DE<br /> WooCommerce currency supported: ?<br /> Advanced Card Processing available in country: ?<br /> Pay Later messaging available in country: ?<br /> Webhook status: –<br /> Vault enabled: ?<br /> Logging enabled: –<br /> Reference Transactions: –<br /> Used PayPal Checkout plugin: –<br /> Tracking enabled: ?</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> coupons<br /> customer-effort-score-tracks<br /> import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> mobile-app-banner<br /> navigation<br /> onboarding<br /> onboarding-tasks<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page</p> <p>Disabled Features: product-block-editor<br /> minified-js<br /> new-product-management-experience<br /> product-variation-management<br /> settings</p> <p>Daily Cron: ? Next scheduled: 2023-06-07 15:30:12 +02:00<br /> Options: ?<br /> Notes: 128<br /> Onboarding: completed</p> <h3>WooCommerce Payments</h3> <p>Version: 5.9.1<br /> Connected to WPCOM: Yes<br /> Blog ID: 208269784<br /> Account ID: acct_1LF8Yz2HWFP5kXRK</p> <h3>MailPoet</h3> <p>Sending Method: MailPoet<br /> Send all site's emails with: Default WordPress sending method<br /> Task Scheduler method: WordPress<br /> Cron ping URL: https://couleurfetisch.de?mailpoet_router&endpoint=cron_daemon&action=ping</p> <h3>Action Scheduler</h3> <p>Complete: 1.208<br /> Oldest: 2023-05-07 13:51:01 +0200<br /> Newest: 2023-06-07 12:56:02 +0200</p> <p>Failed: 119<br /> Oldest: 2022-11-16 12:56:12 +0100<br /> Newest: 2023-06-07 03:05:03 +0200</p> <p>In-progress: 1<br /> Oldest: –<br /> Newest: –</p> <p>Pending: 87<br /> Oldest: 2023-06-07 12:52:38 +0200<br /> Newest: 2023-06-08 10:05:33 +0200</p> <h3>Status report information</h3> <p>Generated at: 2023-06-07 12:57:03 +02:00<br /> `</p>

Fatal eroor, I could not find anything regarding this issue.

Thank you and best regards

Jean-Pierre

Hi,

Can you please provide clear steps so that we can reproduce the same behavior on our testing sites? I mean, I understand you provide a partial refund, and what happens next?

I cannnot create a delivery/package for sending out. So I cannot create/print label, delivery note, status of delivery etc.

Please provide me the exact steps made on your site, regarding this part.

Looking forward to hearing from you.

Hello igor,

after creating the part-refund, a credit note was issued automaticly (for part-sum) and then I wanted to create the shipment but it did not allow me to extend the delivery block with note “Delivery not necessary”.

please see screenshot I linked in before, where you see tha the block delivery is not possible to open.

rgds. JPW

Hello,

I’m so sorry the screenshot did not go through.

For screenshots, you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

We’ll look forward to hearing from you.

Hi Igor, here we go: https://snipboard.io/hoLstb.jpg

Hi there @jpwiggers ??

I crated a partial refund. After creating it, it does not allow me to create the delivery. It says “kein Versand n?tig – no delivery necessary” How can it be, even I still have a part to delive?. Please find screenshot: https://ibb.co/z8B1KJF

From what I gather, after inspecting the site’s System Status Report (SSR), the culprit appears to be with the Klarna Order Management for WooCommerce, or Klarna Payments for WooCommerce, plugin; as the part of the interface you are referring to is not that of WooCommerce Payments.

Feel free to reach out to their support channel about this, linked here, as they would be in a better position to assist you.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Dear Pepe, tx. Could this problem really occur because of Klarna, eventhough the client paid by bank-trandfer and not by Klarna?

tx and rgds.

Hi,

Sorry for the confusion. I created an order on my testing site that is using Storefront, WooCommerce, and Paypal Payments.

I provided a partial refund, but I could not see an option to add shipping or delivery.

You can run a conflict test to help you find the cause of the issue, start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce and Paypal Payments. Check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Hope this helps.