• Resolved 007me

    (@007me)


    Hello,

    I’ve moved my site from HTTP to HTTPS.
    Now, all the like counters of Facebook and other social media shares are gone.
    In addition all my Facebook comments were gone.
    I’m using your FB tools.
    What should I do in order to bring them back?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I’ve moved my site from HTTP to HTTPS.
    Now, all the like counters of Facebook and other social media shares are gone.

    That’s a common issue with Facebook. Since the sharing counts come directly from their API it’s not something we can fix in Jetpack. Facebook counts HTTP and HTTPS URLs as 2 different pages. They offer a work-around to fix such issues and get your sharing counts back:
    https://developers.facebook.com/docs/sharing/webmasters/crawler#updating

    That’s a bit of a complicated set-up, though. I’ve consequently created a little plugin you could install on your site to make things a bit less cumbersome.

    To get started, download this zip file to your computer:
    https://github.com/automattic/jetpack-addons/archive/custom-og-urls.zip

    Then, go to Plugins > Add New > Upload Plugin in your WordPress dashboard. There, upload and activate the zip file you downloaded earlier.

    Once you have done so, you can follow the instructions here to use the plugin to modify the posts where you want to regain your old counts:
    https://github.com/Automattic/jetpack-addons/blob/custom-og-urls/README.md#why-would-i-want-to-do-that

    Once you’ve done all that, you should be all set.

    I’m sorry this is so complicated; unfortunately, that is one of the best ways to solve the issue on your post until Facebook updates the way they store sharing counts.

    I hope this helps.

    In addition all my Facebook comments were gone.

    I would recommend that you contact the author of your Facebook plugin about this, but I suspect the problem might be related.

    Thread Starter 007me

    (@007me)

    Hi Jeremy,
    Thanks for the prompt response.
    I will go over all the info you’ve provided and will response back.
    Thanks!
    Udi

    Thread Starter 007me

    (@007me)

    Jeremy,

    My old HTTP doesn’t exist anymore. So FB solution won’t work for me.
    On the other hand, your plugin require me to go manually over all the posts that I would like to regain the likes back.
    This would be a very long process.
    No other way?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    You could use the same filter I used to change all posts at once, but then all your posts will keep referring to the old HTTP version, including the new ones:
    https://gist.github.com/jeherve/22813480524c0614a2ceb2f587c7667d

    Thread Starter 007me

    (@007me)

    Which does not exist ??
    I’ll keep on looking for a solution or will use yours for the last posts at least.
    Would your solution regain my FB comments back as well?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Would your solution regain my FB comments back as well?

    I don’t know, you would have to contact the author of the plugin you used to add those comments and ask them about it.

    Thread Starter 007me

    (@007me)

    Ok!

Viewing 7 replies - 1 through 7 (of 7 total)
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