• Resolved eric410637340

    (@eric410637340)


    I just migrated the website host from Kinsta to Pressable yesterday. After migrating the website, I found that the place where I enter the App ID and App Secret for FB and Google settings in Nextend Social Login became blank.

    I re-enter the App ID and App Secret and click the “Save Settings” button, but it goes to a blank page (it goes to the URL “/wp-admin/admin-post.php”), FB and Google This happens all the time, how to solve this problem?

    Picture:

    https://tinypic.host/image/kn89O

    https://tinypic.host/image/knf5k

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  • Plugin Support Laszlo

    (@laszloszalvak)

    Hi @eric410637340

    Configurations lost after the migration:

    We store your configurations in your database as a serialized data. If your configurations are lots after your migrated the website that means that you either:

    • didn’t migrate our data at all
    • or the data was migrated, but something messed up its structure so it can not be unserialized

    For example the configurations of the Facebook provider are stored in the {{wp_preffix}}options table with the option name: “nsl_facebook”

    If you don’t have saved configurations or we can not load the because it is corrupted, then we try to load the default configurations instead.

    As for the problem with the saving of the settings:

    I find it possible that you have an error that prevents the saving. You should turn on the error reporting as you see here:

    then you should try saving the settings again, and if there is an error indeed that should generate an error log at that path that the documentation mentions. If you inspect the contents of the error log, that might tell you what is the problem exactly.

    If the error points to the files of Nextend Social Login, then please get in touch with us directly over the ticket system:

    and send us the error log, so we can figure out what is the problem exactly.

    However if the error points to a third party plugin, then you should try disabling it and see if that makes any difference.

    Best regards,
    Laszlo.

Viewing 1 replies (of 1 total)
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