After installing update to 3.1.0, cannot access nor create Newsletters

Hi, as I can see there is a problem with delete and copy buttons, but not with new button (even if I have not a 3.4.2 to test with).

When you get that message, can copy here the URL displayed on the browser?

Stefano.

When I press the “New message” button, I get this URL in the response page:
https://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/new.php

When I press the “Edit” button for the existing newsletter number 69, I get this URL in the response page:
https://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/edit.php&id=69

– Tim

Hi, version 3.1 does not generates such URLs, this is very strange. May be the update was not completed?

Deactivate the plugin, delete it and reinstall it. Did you install it manually?

Stefano.

Ok, I deactivated it and reinstalled it and the problem persists. I deactivated all the plugins and the problem still persists. I don’t know what to try next. Obviously, this isn’t a good thing.

What shall I try next?

– Tim

I decided to grit my teeth and hold my breath and upgrade the site to WordPress 3.5.1. Thank goodness, the WordPress upgrade went smoothly.

Unfortunately, the problem still exists with Newsletter 3.1.1 (I took the 3.1.1 update).

Hmmm… I don’t know what to try next.

I changed from the current theme (Thesis 1.82) to the wordpress Twenty Twelve theme.

The problem still persists.

I’m really stumped. Maybe I should try deactivating and deleting Newsletter 3.1.1 and re-installing the earlier version and see what happens. Can I get access to the install file(s) for 3.0.9, which was the last known version that worked with the site?

I just tried installing what is available on the WordPress site as the “previous version”, which turns out to be 2.5.something.

At least with that version, when I try to begin creating a new message, it doesn’t fail with that error message.

So, I deactivated and deleted 2.5.something and re-installed 3.1.1 from within WordPress.

The same problem persists. I still get a white screen with the boxed message saying “You do not have sufficient permissions to access this page”

<sigh>

Stefano – when you asked in a message above, “Did you install it manually?”, did you mean from uploading a zip file?

Anyway, I have tried installing it (over and over again) both by uploading a zip file and by using the easy-to-click tools in WordPress itself.

No change: it still gives me that error message.

Hi, the links you reported are not present on version 3.1, so for some reason on your blog there are some old files.

You should not upload manually a zip file, you should upload the decompressed folder named “newsletter” which is inside the plugin zip file produced by WordPress repository.

Did you renamed the old version to keep a backup or something like?

Are you able to use an FTP software? I can guide you through a clean up process. Or can you give me an administrative access?

Stefano.

Stefano – In earlier messages above, I said:
When I press the “New message” button, I get this URL in the response page:
https://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/new.php

In response, you said:
Hi, version 3.1 does not generates such URLs, this is very strange.

In trying to figure out this problem I hovered the mouse over the “new message” button in the Newsletters module, and my browser displayed this URL as the link associated with that button:

https://www.trustworthycare.com/sitectrl/wp-admin/admin.php?page=newsletter/emails/new.php

Note that this is exactly what I reported before.

Then, on my other website, where Newsletter 3.1.1 seems to work just fine, at ageassistance.com, when I repeat that mouse hover over the new message button I get this URL:

https://www.ageassistance.com/wp-admin/admin.php?page=newsletter_emails_new

Notice the difference? In the problem case, the last part of the URL uses forward slashes as delimiters in “page=newsletter/emails/new.php”, whereas in the non-problem site, the last part of the URL uses underscores as delimiters in “page=newsletter_emails_new”

On a hunch, I tried browsing to this URL: https://www.trustworthycare.com/wp-admin/admin.php?page=newsletter_emails_new

…substituting trustworthycare.com (the URL for the problem domain) for ageassistance.com (the non-problem URL).

The result: I got a 404 error (but not the “you don’t have permissions” error.)

I don’t know whether that’s helpful or not, but I’m just trying to do my best to help solve this problem.

Thanks,
Tim

Hi Stefano – You posted your latest message at the same time that I was composing the giant message to you above. I’ll try manually decompressing and FTP’ing the plugin files and try it out.

Thanks for that suggestion,
Tim

The URLs with slashes was the old ones.

Stefano.

Well, I tried the suggestion and manually decompressed and FTP’d the plugin files to install the plugin. Then I tested it.

Same problem. ??

Meanwhile, you said, “The URLs with slashes was the old ones.”

Do you mean that those were used in Newsletter 3.0.9?

Hi Stefano –

Could you make available the files for Newsletter 3.0.9 as a temporary fix for me? I’ve begun depending upon the plugin and I need to be able to create new messages for next week.

Thanks,
Tim

Hi again – I found that I have a copy of Newsletter 3.0.9 in a backup set, so I just restored it from there. Now everything works on that site, at 3.0.9 functionality levels.

Frankly, I’m stumped about this. I can’t figure out why, on just my one site, the paths are getting corrupted.