After install, BG creates an empty file.

  • I’ve used BackupGuard on other sites without problem and like it. But taking over an existing site and initiating a first backup (full backup), BG reports a file size if 1.31 Kb. All that is in the file is:
    1 {“siteUrl”:”https:\/\/inglewoodcl.com”,”home”:”https:\/\/inglewoodcl.com”,”dbPrefix”:”wpnf_”,”tables”:”\”[\\”wpnf_options\\”,\\”wpnf_wpmailsmtp_debug_events\\”,\\”wpnf_litespeed_url\\”,\\”wpnf_actionscheduler_claims\\”,\\”wpnf_actionscheduler_groups\\”,\\”wpnf_wpforms_tasks_meta\\”,\\”wpnf_booking\\”,\\”wpnf_bookingdates\\”,\\”wpnf_cf7_vdata\\”,\\”wpnf_cf7_vdata_entry\\”,\\”wpnf_commentmeta\\”,\\”wpnf_comments\\”,\\”wpnf_cp_calculated_fields_form_discount_codes\\”,\\”wpnf_cp_calculated_fields_form_posts\\”,\\”wpnf_cp_calculated_fields_form_revision\\”,\\”wpnf_cp_calculated_fields_form_settings\\”,\\”wpnf_ewwwio_images\\”,\\”wpnf_ewwwio_queue\\”,\\”wpnf_hidemysiteSecure\\”,\\”wpnf_links\\”,\\”wpnf_postmeta\\”,\\”wpnf_posts\\”,\\”wpnf_pp_group_members\\”,\\”wpnf_pp_groups\\”,\\”wpnf_ppc_exception_items\\”,\\”wpnf_ppc_exceptions\\”,\\”wpnf_ppc_roles\\”,\\”wpnf_term_relationships\\”,\\”wpnf_term_taxonomy\\”,\\”wpnf_termmeta\\”,\\”wpnf_terms\\”,\\”wpnf_usermeta\\”,\\”wpnf_users\\”,\\”wpnf_wpmailsmtp_tasks_meta\\”,\\”wpnf_actionscheduler_logs\\”,\\”wpnf_litespeed_url_file\\”,\\”wpnf_actionscheduler_actions\\”,\\”wpnf_loginizer_logs\\”]\””,”method”:”2″,”multisitePath”:””,”multisiteDomain”:””,”selectivRestoreable”:true,”phpVersion”:”8.1.13″} >
    I’ve tried 2 more backups with the same results.

    Disabled all plugins except BG with no difference…

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @dunedude ,

    Thanks for getting in touch.

    May we know the version of the plugin you use currently?

    Also, the issue is with the free or pro version of the plugin?

    We are asking this since it is not allowed to discuss the pro features in this forum and we would kindly ask you to contact [email protected] email address for future assistance.

    Best,

    BackupGuard Team

    Thread Starter dunedude

    (@dunedude)

    Thanks for your response. This is the free version of BG. It is running on a WP 6.1.1 and PHP 8.1.13 with Backup (BackupGuard) 1.7.0.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @dunedude ,

    Thanks for the information.

    Kindly ask you to take a screenshot of the System info. section under your Backup Guard plugin and send it to [email protected] email address by mentioning the thread URL, so we can identify you easily.

    Thanks,

    BackupGuard Team

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @dunedude ,

    We have noticed that you contacted us via email, so we will keep the conversation over there to avoid any misunderstanding.

    Best,

    BackupGuard Team

    Thread Starter dunedude

    (@dunedude)

    I see this issue is now marked resolved.

    Actually this issue was NEVER resolved. For some reason even the current version of JetBackup only makes null length backup archives of the site in question.

    I just gave up on this product. This WP install is pretty “vanilla.” The only difference is that my other sites are hosted in GCP while this one is on a Hostupon server with a CPanel interface. WP is at version 6.1.1. All plugins are at current version. Even if I deactivate all plugins except for JetBackup, the backups still fail.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I see this issue is now marked resolved.

    The plugin support person can do that in the side bar. So can you; it’s your topic.

    If you feel it’s not resolved then mark your topic “not resolved” if you want.

Viewing 6 replies - 1 through 6 (of 6 total)
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