After finished paid with card, order status still pending

  • Resolved ciucaadrian11

    (@ciucaadrian11)


    1 year, 1 month ago

    Hello,

    I have integrated the payment method with the Card through Stripe. After the payment is made, the order is still ?in processing” instead to be ?completed”. Any ideea what I have to do in order to have the order status ?Completed” for the payment made by card? I mention that I have eneble the function ?Automatic finish order” from Academy LMS-Settings-Payments. Also, the produst for the course is marked as virtual and ?For Academy LMS”

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ciucaadrian11

    (@ciucaadrian11)

    Another issue is, after I change the order status manually (which is not ok because the order status should be pass automatically in ?completed” if the course has been paid through card and the transaction was accepted) in ?Completed”, the sstudent does not have access to the course. Could you please check also this.

    Plugin Contributor Tushar Imran

    (@tusharimran)

    Hi @ciucaadrian11

    We are really sorry for this type of issues. It is a uncommon issues. We already tested it our end. It is ok. Need to check our website all configuration. Please come to our support center from here.
    Our team will quickly solve your issues.

    Thanks
    Tushar Imran

    Thread Starter ciucaadrian11

    (@ciucaadrian11)

    Thank you! I contacted the support team at the address suggested by you.

Viewing 3 replies - 1 through 3 (of 3 total)
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