• Resolved osamaelmahdy

    (@osamaelmahdy)


    last night elementor issued an update for the plugin … after that i could not edit my web pages using elementor … .. any help pls

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Elementor Pro). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Improved CSS Loading?– An experiment that only loads the CSS of widgets on a page once, in order to prevent multiple requests to the server. With this experiment, CSS files are loaded as inline style tags.
    • Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

    Thread Starter osamaelmahdy

    (@osamaelmahdy)

    hi there,

    thanks for answering … i find that this issue happens only with my theme … but i do not know what is the action i should take now …

    Alain

    (@alainelementor)

    Hello @osamaelmahdy ,
    Thank you for the heads up.

    I understand you are using a custom third-party theme and this is causing the problem with your site.
    Unfortunately, we cannot provide support over third-party themes/plugins.
    Please try contacting the author of your theme for extra guidance.

    Let me know if you have further comments.

    Regards,

    Thread Starter osamaelmahdy

    (@osamaelmahdy)

    thanks for your answer … i have discovered the problem … you are right the problem was in the theme and and i solved it …

    thx

Viewing 4 replies - 1 through 4 (of 4 total)
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