after disable still shows on all admin pages

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Simon Blackbourn

    (@lumpysimon)

    Hi Zach

    Are you running a caching plugin, such as W3 Total Cache or WP Super Cache? If so, please make sure you have fully flushed the cache after deactivating the plugin.

    Can you confirm that it says ‘Activate’ next to the plugin on your plugins page? This means the plugin is definitely deactivated and cannot send data to intercom.io.

    Simon

    Thread Starter zacharymichaelmoore

    (@zacharymichaelmoore)

    “I’ve disabled it according to the plugins page.”
    see screenshot https://imgur.com/0vuHppa

    Here is a list of all my plugins in three screenshots.
    https://imgur.com/cvocVb4,gOSiUMQ,OPXRWQ6#0

    Here’s an image from the live site taken after the previous images.
    https://imgur.com/KejIXss

    If you want I can give you access to my dev user bc this is a complete test site. Let me know.

    Plugin Author Simon Blackbourn

    (@lumpysimon)

    Hi Zach

    Can you go to my website at lumpylemon.co.uk and use the contact form there to send me your dev user details? I will then investigate further and see if I can pinpoint the problem for you.

    Simon

    Plugin Author Simon Blackbourn

    (@lumpysimon)

    Hi Zach

    Did you manage to sort this out?

    Cheers
    Simon

    Plugin Author Simon Blackbourn

    (@lumpysimon)

    I’m marking this one as resolved after one month since last reply. Please feel free to respond or contact me if you still need help.

Viewing 5 replies - 1 through 5 (of 5 total)
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