With a little help from the developer …

  • [My rating has totally changed, sorry for being so harsh at the beginning – cf. my latest post]

    I should have been more cautious, so I had to restore each and every image manually …
    A bulk undo option would be more than useful, as there is no test option.
    Would be great, if it worked.

    NB Very quick feedback from the developer, let’s see what comes of it

    • This topic was modified 7 months, 3 weeks ago by Hanno.
    • This topic was modified 7 months, 3 weeks ago by Hanno.
    • This topic was modified 7 months, 3 weeks ago by Hanno.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @bsoftde,

    Thank you for your message. I am sorry you have encountered a problem with our plugin. Do not worry, I will try to help you.

    Our plugin does not modify or delete your original files. Converted images are saved in a separate directory: /wp-content/uploads-webpc/. Your original files in the /wp-content/uploads/ directory are not changed in any way.

    There is no need to restore the original images. Just deactivate the plugin and the original images will be displayed. The exception is the Nginx server – if you had to add rules to the Nginx configuration after installing the plugin, they must be deleted after deactivating the plugin. However, if your server is not Nginx and you have not done any additional configuration, you only need to deactivate the plugin to load the original images on your website.

    Please tell me what happened on your website?

    Did you try to contact me before leaving a negative review for the plugin?

    Please remember that I am here and I will be happy to help you in any situation. It’s definitely easier to collaborate because many situations we don’t understand are actually simple once explained.

    Best,
    Mateusz

    Thread Starter Hanno

    (@bsoftde)

    Thank you for caring. It’s a website that’s already online, so I’m not relying on help coming anytime soon (if ever); I’ve seen too many times (regarding other plugins) that it doesn’t happen at all. So please understand my reaction, you simply loose confidence.
    I will try once more to get the plugin to work, but this time with only a single file that is not displayed on the fly, instead of the bulk option. I would get back to you afterwards.

    Thread Starter Hanno

    (@bsoftde)

    My experience: If the web server shows “500” errors, don’t immediately blame the developer, but perhaps have a look at the server log files. A directive was missing, which is why read access to the directory with the webp files failed. After the server-side problem was fixed, the plugin works like clockwork, with noticeable effects on performance. And the support was great and stress-free. Thank you!

    • This reply was modified 7 months, 3 weeks ago by Hanno.
Viewing 3 replies - 1 through 3 (of 3 total)
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