After confirming order, plugin does not redirect to payment

  • Resolved andr3w1

    (@andr3w1)


    5 months, 3 weeks ago

    Hello guys!

    Since last week I have an issue with stripe payments.

    After user clicks on “Submit and Pay for order” button in checkout, it does not redirects him to Stripe. Order gets into “Pending Status”. So I see order, but customer does not pay, does not receive any email.

    All other payments possibilities works well.

    I did not do any additional settings to plugin setting.

    Thank you for your support.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @andr3w1

    I tried to review your checkout page but none of the Stripe payment methods are displayed on your checkout page which prevented any further testing. Please make sure you have Stripe payment methods enabled so we can review your checkout page.

    Kind Regards

    Thread Starter andr3w1

    (@andr3w1)

    Sorry, you have to have value over 10€ in basket. However it does not show in cart/basket under greeen button as it used to. I do not know why.

    But I see it on checkout page.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @andr3w1

    I don’t see any issues on the first pass of testing. Can you please enable test mode so a full end to end test can be performed?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.