Hi @kestas97
I have a problem. When I add a product to the cart and increase the quantity of products and then click update cart, the cart simply disappears. When I reload the page, it appears again. What had I done before this? I had updated the theme and the WooCommerce plugin itself. When I noticed this problem, I rolled back the theme to an older version, but the result was the same. I also rolled back the WooCommerce plugin version, but the result was still the same. I changed to different themes, and the result remained the same. I disabled all plugins, and the result was still the same. Has anyone encountered such a problem?
From what I understand, you’re having a problem where your shopping cart disappears when you try to update it. I appreciate that you’ve already tried several solutions, such as rolling back your theme and WooCommerce plugin versions, switching themes, and disabling all plugins.
Given that the issue persists across different themes and plugin configurations, it might not be related to theme or plugin compatibility.
Here’s what you can try next:
- Clear Your Cache: If you’re using a caching plugin or if your hosting provider uses server-side caching, try clearing the cache. This might solve the problem.
- Check Your Theme Files: Your theme might have custom WooCommerce templates that are causing the issue. You can check this by going to WooCommerce > System Status > Templates in your WordPress dashboard. If any overrides are outdated, you’ll see a notification.
- Enable Debugging: If the problem persists, turn on debugging in WordPress. This can help identify the root cause. You can enable debugging by adding these lines to your wp-config.php file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: ?? Debugging in WordPress
If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.
Also, we’d find it helpful if you could share your site’s System Status report. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.
Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.
