After clicking the hamburger menu on mobile, the page scrolls to the top

  • Resolved carolinebright1

    (@carolinebright1)


    1 year, 8 months ago

    Hello. The menu opens and closes great. But when I click on the hamburger menu to open it, the current web page scrolls up to the top, instead of staying where it is (and where the user is currently viewing). I have gone through the whole forum but haven’t been able to find anything that resolves the issue. This is happening on both desktop and mobile, although I only need it for mobile. Thank you so much for your time with this. Any insight would be so appreciated.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Samuel Silva

    (@samuelsilvapt)

    hello @carolinebright1 , hope you’re doing good.

    Can you share the website URL? I would like to take a look ^^

    Thank you,

    Samuel

    Thread Starter carolinebright1

    (@carolinebright1)

    Hi Samuel,

    Thank you so much for the reply. I hope you’re good too.

    Absolutely, I can share the URL with you. The only issue is that the site is under development and password protected. So I’m hesitant to share it on a public forum. Can I email access to you?

    Thanks so much,
    Caroline

    Plugin Author Samuel Silva

    (@samuelsilvapt)

    @carolinebright1 sure! Pls send me the credentials: [email protected]

    Thread Starter carolinebright1

    (@carolinebright1)

    Great! Thank you so much. I just sent you access.

    Plugin Author Samuel Silva

    (@samuelsilvapt)

    Thank you @carolinebright1 ,

    Can you pls update the plugin and test again?

    thanks!

    Samuel

    Thread Starter carolinebright1

    (@carolinebright1)

    Hi Samuel,

    Thanks so much for the reply. I’m sorry, I’m not sure what you mean. I don’t see an update available for the plugin. Sorry for my confusion on this. Should I see an available update?

    Thanks very much for your time with this.
    Caroline

    Plugin Author Samuel Silva

    (@samuelsilvapt)

    @carolinebright1 yes, can you check the update again?

    if you don’t see any available update on plugins->animated Full Screen Menu, please remove it and reinstall it. Your data won’t be erased ??

    Let me know if that works!

    Samuel

    Thread Starter carolinebright1

    (@carolinebright1)

    Hi Samuel,

    The update was available today. I’m sorry, I’m not sure what happened yesterday. But I ran the update and everything works great now! Thank you so much for your time and assistance with this. I really appreciate it. This plugin is so great!

    Have a wonderful day, and thank you again @samuelsilvapt

    Caroline

    Plugin Author Samuel Silva

    (@samuelsilvapt)

    I’m glad the issue is now solved! Your future website looks amazing, congratulations!

    Should you have a few minutes to spare, can you please rate the plugin and leave a review? I understand if you are busy ^^

    Best,

    Samuel

    Thread Starter carolinebright1

    (@carolinebright1)

    Thanks for the compliment. The site is getting there ??

    Absolutely, I will leave a review! I’m very happy to do that.

    Thanks again,
    Caroline

Viewing 10 replies - 1 through 10 (of 10 total)
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