After checkout page not found

Hey @webcrashpilot

An Error 500 indicates there is a problem on/with your server. I would suggest to check your site’s log files to see if that might point you in the right direction.

Start with the Fatal Error logs (at WooCommerce → Status → Logs and search for a logfile that starts with “fatal-errors….”).

If that doesn’t help, you may want to reach out to your host, and ask them for any server logs.

If/when you find any errors in any of those logs, it could contain references to what the issue is and point you to any plugin that might cause this.

Sorry it is not an Error 500. It is an error 404 (page not found). (Just checked again)

• This reply was modified 4 years, 3 months ago by Webcrashpilot.

Hey @webcrashpilot

What’s the URL in the address bar when it shows the 404 message?

…./kasse/bestellung+erhalten/18162/?key=wc_order_DZcmJe8E8W6Mc&utm_nooverride=1

Kasse= checkout
Bestellung erhalten = order received
18162 = this is the order number

I have two shops and in both I have the same problem since the woocommerce update. After I click on buy product in the checkout I get a 404 error page.

4.7.1 – 2020-11-24
WooCommerce

Fix – Prevent variable product to be added to cart until a valid variation is selected first. #28103
Fix – Restored support for custom taxonomy-product_cat-<SLUG>.php and taxonomy-product_tag-<SLUG>.php templates. #28377
Fix – Display overrides of taxonomy-product_<cat|tag>.php and content-product_cat.php templates in Status page. #28378
Dev – Apply woocommerce_cart_needs_payment filter in WC_Checkout::process_checkout() to make backwards compatible. #28281

The problem is likely related to the “+” sign in the URL.

Could you please share a copy of your site’s System Status Report? You can find it by going to your admin Dashboard and select WooCommerce → Status.

From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in this chat.

### WordPress Environment ###

WordPress address (URL): https://&#8230;.
Site address (URL): https://&#8230;.
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.47-MariaDB-0+deb9u1
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.1
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 155.43MB
Datenbank-Datengr??e: 104.46MB
Datenbank-Indexgr??e: 50.97MB
wp_woocommerce_sessions: Daten: 35.06MB + Index: 3.02MB + Engine InnoDB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_items: Daten: 0.38MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Daten: 2.52MB + Index: 3.02MB + Engine InnoDB
wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Daten: 0.41MB + Index: 0.50MB + Engine InnoDB
wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Daten: 0.39MB + Index: 0.30MB + Engine InnoDB
wp_adtribes_my_conversions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Daten: 2.52MB + Index: 1.27MB + Engine InnoDB
wp_icl_cms_nav_cache: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_content_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Daten: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_icl_locale_map: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Daten: 3.52MB + Index: 6.59MB + Engine InnoDB
wp_icl_string_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_packages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_pages: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_string_positions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Daten: 3.52MB + Index: 1.95MB + Engine InnoDB
wp_icl_string_urls: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translate: Daten: 7.50MB + Index: 1.52MB + Engine InnoDB
wp_icl_translate_job: Daten: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_icl_translations: Daten: 0.23MB + Index: 0.52MB + Engine InnoDB
wp_icl_translation_batches: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Daten: 6.11MB + Index: 0.05MB + Engine InnoDB
wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Daten: 9.09MB + Index: 11.05MB + Engine InnoDB
wp_postmeta: Daten: 17.52MB + Index: 13.63MB + Engine InnoDB
wp_posts: Daten: 6.47MB + Index: 1.09MB + Engine InnoDB
wp_termmeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Daten: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_term_taxonomy: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Daten: 2.50MB + Index: 3.00MB + Engine InnoDB
wp_users: Daten: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.36MB + Index: 0.41MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.20MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 0.11MB + Index: 0.20MB + Engine InnoDB
wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Daten: 3.52MB + Index: 0.97MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Daten: 0.38MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1128
custom_css: 1
customize_changeset: 3
feedback: 303
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 128
oembed_cache: 70
page: 38
post: 1
product: 464
product_variation: 318
revision: 649
shop_order: 2483
shop_order_refund: 65
wp_log: 467

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Custom Fields Multilingual: von OnTheGoSystems – 1.7.3
Akismet Anti-Spam: von Automattic – 4.1.7
Autoptimize: von Frank Goossens (futtta) – 2.7.8
Jetpack von WordPress.com: von Automattic – 9.2
Custom Login Page Customizer: von Hardeep Asrani – 2.0.1
Mailchimp for WooCommerce: von Mailchimp – 2.4.7 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
mame TWINT for WooCommerce: von mame webdesign hüttig – 2.1.8 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
My Custom Functions: von Space X-Chimp – 4.46
Perfect Brands for WooCommerce: von QuadLayers – 1.8.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
PostFinance E-Payment Gateway for WooCommerce: von mame webdesign hüttig – 2.7.2 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
Product GTIN (EAN, UPC, ISBN) for WooCommerce: von Emanuela Castorina – 1.1.1
Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.4
WPML Multilingual CMS: von OnTheGoSystems – 4.4.6
SiteOrigin CSS: von SiteOrigin – 1.2.11
Storefront Product Sharing: von WooCommerce – 1.0.6
Checkout Field Editor for WooCommerce: von ThemeHigh – 1.4.4 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
WooCommerce Stripe-Gateway: von WooCommerce – 4.5.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
WooCommerce Google Analytics Integration: von WooCommerce – 1.4.25
WooCommerce Multilingual: von OnTheGoSystems – 4.10.3 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
WooCommerce Product Archive Customiser: von jameskoster – 1.0.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet
WooCommerce: von Automattic – 4.7.1
Yoast SEO: von Team Yoast – 15.4
WP-PostViews: von Lester ‘GaMerZ’ Chan – 1.76.1
Yoast SEO Multilingual: von OnTheGoSystems – 1.2.4
WPML CMS Nav: von OnTheGoSystems – 1.5.5
WPML Media: von OnTheGoSystems – 2.6.1
WPML Sticky Links: von OnTheGoSystems – 1.5.4
WPML String Translation: von OnTheGoSystems – 3.1.5
WPML Translation Management: von OnTheGoSystems – 2.10.3

### Inactive Plugins (1) ###

WooCommerce Bulk Discount: von Rene Puchinger – 2.4.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.1 getestet

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: CHF (CHF)
Currency Position: left_space
Thousand Separator: ‘
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #18128 – /
Warenkorb: #18129 – /warenkorb/
Kasse: #18130 – /kasse/
Mein Konto: #18131 – /mein-konto/
Allgemeine Gesch?ftsbedingungen: #55 – /info/agb/

### Theme ###

Name: Storefront
Version: 2.9.0
Author URL: https://woocommerce.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Abgeschlossen: 1.363
Oldest: 2020-11-04 05:43:32 +0100
Newest: 2020-12-04 21:35:01 +0100

Fehlgeschlagen: 2
Oldest: 2020-01-08 00:58:22 +0100
Newest: 2020-03-21 08:45:42 +0100

Ausstehend: 1
Oldest: 2020-12-09 20:30:08 +0100
Newest: 2020-12-09 20:30:08 +0100

Yes, it is the +. If I remove it completely it works with this link:

…/kasse/bestellungerhalten/18162/?key=wc_order_LeyOXA4qB8f6a&utm_nooverride=1

So:

this is creates the 404 error: bestellung+erhalten

this works: bestellungerhalten

Now I need to find out how to remove it. The problem is that I cannot change permalinks.

Actually it is “postname” but I need “individual structure”. Unfortunately I cannot change it. Always when I change it after I click on safe it goes back to “postname”.

Maybe it has to do with the WPML plugins.

• This reply was modified 4 years, 3 months ago by Webcrashpilot.
• This reply was modified 4 years, 3 months ago by Webcrashpilot.