Advanced Tabs Template not responsive

  • Resolved shannonstorm

    (@shannonstorm)


    2 years, 3 months ago

    Hi there,

    I am using the EA Advanced tabs, which pull a template for each tab. The templates themselves are perfectly responsive, but when looking on mobile and tablet, the template in the tabs does not reflect the responsive settings.

    On occasion it shows it correctly, but most of the time it does not, such as when you reload the page.

    Kindly assist?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello there,

    Greetings. Sorry for the inconvenience.

    I tried to reproduce the same issue on my end but it seems okay here. Can you please share the JSON file of your page? We will check and get back to you.

    Thank you.

    Hi there,

    I’m using the EA Advanced tabs. And after updating elementor and buddyboss, it’s not showing up the content anymore. I checked event the html and the content is missing. Please assist.

    • This reply was modified 2 years, 3 months ago by yohannaaamae.
    Thread Starter shannonstorm

    (@shannonstorm)

    Hi there,

    Thanks for getting back to me. Here is a link to download the files.

    I included the JSON file for the page with the advanced tabs on it, as well as the JSON files for the 2 templates that are connected to the Advanced Tabs.

    Elementor, WordPress, and EA are all at the latest versions. The only other plugins i have on the site is Gravity Forms, Envato Elements and Akismet.

    Php version is 8.

    I have used the advanced tabs with templates many times before, and this is the first time i experience this issue on a site.

    Thanks for the help.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello there,

    Greetings.

    Thanks for sharing the files. Our dev team is looking into the issue.

    I will get back to you as soon as I hear from them.

    Thank you.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello again,

    Sorry for the late response. Hope you are doing well.

    We debugged and found the issue locally. We are working on this. Extremely sorry for the delay.

    I will get back to you with a solution soon.

    Thank you for your patience.

    Thread Starter shannonstorm

    (@shannonstorm)

    Thank you for the update! Appreciate the assistance and I will wait on your feedback.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello there,

    Greetings. Hope you are doing fine.

    Our dev team has fixed the issue. Here is the dev version of it: https://d.pr/f/EDqm4v

    You can give it a try and let us know if it works or not.

    Thank you.

    Thread Starter shannonstorm

    (@shannonstorm)

    Hi there,

    I updated the plugin with the fixed one you provided, and i can confirm that it has fixed the issue ?? Thank you so much for your support and for resolving the issue!

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello there,

    Greetings.

    We have released a new version that fixes your issues. Please update and check.

    Thank you for your support and cooperation.

    Good day.

Viewing 9 replies - 1 through 9 (of 9 total)
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