Advanced support on website???

  • I bought the advanced support over a week ago, sent 2 emails and have never heard back… Are there any plugin admins here to at least tell me I didnt get completely scammed?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Justin Sainton

    (@justinsainton)

    Hi @taymag,

    If you purchased premium support from the website and have a HelpScout Ticket ID, I’d be happy to check in on it for you!

    Thread Starter taymag

    (@taymag)

    I dont think I got an email confirmation for the tickets, do you have an email I could email you my info or something? Or somewhere in my WP ecommerce I could check (I don’t see anywhere…)

    Thanks

    Thread Starter taymag

    (@taymag)

    The post said resolved, maybe that’s why I didn’t get an answer so I just moved it to unresolved, let me know how to contact you about the previous post, thanks!!

    Thread Starter taymag

    (@taymag)

    I just send (another) email. Looks like I signed up on September 26th for “Premium Support” at $50 for 30 days and send an email out that day, also another one a week or so later, never heard from anyone at the 3 week mark now.

Viewing 4 replies - 1 through 4 (of 4 total)
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