Advanced Slider Video Light Box Parameters

  • Resolved FashionGHANA

    (@fashionghana)


    1 week, 4 days ago

    Hi Guys. Love your plugin, i recently changed all my pages from another page builder to yours, its very smooth. Im having one issue.

    I used your advanced slider to create an array of images that open videos in lightbox. The size of these videos are sort of like reels. However the parameters of the videos when opened in the light box are more of platform size videos as opposed to reels. There is also no setting that allows the videos to be opened in a portrait manner or edited to the correct size. How can this assumption of platform video size be removed to allow the slider to open videos in alternative sizes. With the changes in video via social media i think this should be considered when making video settings.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milos

    (@miloss84)

    Hello there,

    Thank you for your patience!

    Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

    This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

    I am looking forward to your reply!

    Kind Regards,

    Thread Starter FashionGHANA

    (@fashionghana)

    Hello, really impressed by the swiftness of your response. The link can be seen here https://www.fashionghana.com/tv where the title says ‘SHORTS’.

    A screenshot can be seen via this link https://www.fashionghana.com/deletethis.png. The red scribbled indicate the unwanted parameter size.

    Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us again

    I’ve inspected your website and concluded that the slider is part of your Soledad theme

    Please look at the video i recorded for you – https://www.loom.com/share/1a72ad3dfcb146dcb96ce8d7718cd885

    Therefore, we highly recommend that you report this issue to the support team for this theme, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.

    Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues

    For reference: What do we Support?

    Kind regards,

    Thread Starter FashionGHANA

    (@fashionghana)

    Wow, thanks so much, that was helpful. Sorry for putting that on you.

Viewing 4 replies - 1 through 4 (of 4 total)
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