Advanced Matching not working

Hey there Karolina,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks in advance!

### WordPress Environment ###

WordPress address (URL): https://www.artkarolina.com/artkarolina
Site address (URL): https://www.artkarolina.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.0.12
PHP Post Max Size: 500 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
Max Upload Size: 500 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_rdlt_
Total Database Size: 358.98MB
Database Data Size: 279.37MB
Database Index Size: 79.61MB
wp_rdlt_woocommerce_sessions: Data: 5.46MB + Index: 0.21MB + Engine MyISAM
wp_rdlt_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
wp_rdlt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_rdlt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_actions: Data: 43.08MB + Index: 14.44MB + Engine MyISAM
wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_logs: Data: 38.81MB + Index: 21.36MB + Engine MyISAM
wpstg0_atap_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_automatorwp_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_actions_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_automations_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_logs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_automatorwp_triggers_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_b2s_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_posts_drafts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_posts_favorites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_posts_network_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_posts_sched_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_post_sched_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_user: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_b2s_user_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_b2s_user_network_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_comments: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wpstg0_cpf_custom_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_cpf_feedproducts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_cpf_resolved_product_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_cp_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ee_products_sync_list: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpstg0_ee_product_sync_call: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ee_product_sync_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ee_product_sync_profile: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ee_prouct_pre_sync_data: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpstg0_ewwwio_images: Data: 5.91MB + Index: 0.49MB + Engine MyISAM
wpstg0_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_feedmanager_channel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_feedmanager_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_feedmanager_feed_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_feedmanager_field_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_feedmanager_product_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_feedmanager_product_feedmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_feedmanager_source: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_gg_cdn: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_galleries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_galleries_excluded: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_galleries_resources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_image_optimize: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_membership_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_photos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_photos_pos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_photos_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_settings_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_settings_sets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gg_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_jig_ext_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_avatar: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_litespeed_crawler: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_crawler_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_img_optm: Data: 3.55MB + Index: 1.76MB + Engine MyISAM
wpstg0_litespeed_img_optming: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mo_openid_linked_user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_newsletter: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wpstg0_newsletter_emails: Data: 0.30MB + Index: 0.00MB + Engine MyISAM
wpstg0_newsletter_sent: Data: 0.27MB + Index: 0.44MB + Engine MyISAM
wpstg0_newsletter_stats: Data: 0.19MB + Index: 0.12MB + Engine MyISAM
wpstg0_newsletter_user_logs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_nextend2_smartslider3_slides: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wpstg0_options: Data: 16.23MB + Index: 0.38MB + Engine MyISAM
wpstg0_postmeta: Data: 8.97MB + Index: 3.47MB + Engine MyISAM
wpstg0_posts: Data: 2.64MB + Index: 0.34MB + Engine MyISAM
wpstg0_pprh_table: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rank_math_404_logs: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_rank_math_analytics_gsc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rank_math_analytics_objects: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wpstg0_rank_math_internal_links: Data: 0.19MB + Index: 0.04MB + Engine MyISAM
wpstg0_rank_math_internal_meta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpstg0_rank_math_redirections: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpstg0_rank_math_redirections_cache: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_rednao_smart_forms_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rednao_smart_forms_entry_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_rednao_smart_forms_table_name: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_responsive_menu: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_richreviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_termmeta: Data: 0.24MB + Index: 0.15MB + Engine MyISAM
wpstg0_terms: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.29MB + Index: 0.63MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.07MB + Index: 0.10MB + Engine MyISAM
wpstg0_twitchpress_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_twitchpress_endpoints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_twitchpress_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_twitchpress_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_tw_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_uap_action_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpstg0_uap_action_log_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_uap_closure_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_uap_closure_log_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_uap_recipe_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_uap_trigger_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpstg0_uap_trigger_log_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpstg0_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_usermeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpstg0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wcj_track_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wcs_payment_retries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Data: 0.10MB + Index: 0.13MB + Engine MyISAM
wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfconfig: Data: 0.38MB + Index: 0.02MB + Engine MyISAM
wpstg0_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wffilemods: Data: 2.55MB + Index: 0.55MB + Engine MyISAM
wpstg0_wfhits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfknownfilelist: Data: 1.31MB + Index: 0.16MB + Engine MyISAM
wpstg0_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wflogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfstatus: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wpstg0_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wpstg0_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_sessions: Data: 2.09MB + Index: 0.09MB + Engine MyISAM
wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_badges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_floats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_getapps_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_gettwitter_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_nofitifcation_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_post_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_reviewfunnel: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_reviews: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpfb_total_averages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpmcleaner: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
wp_rdlt_actionscheduler_actions: Data: 43.14MB + Index: 9.89MB + Engine MyISAM
wp_rdlt_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_actionscheduler_logs: Data: 35.84MB + Index: 14.14MB + Engine MyISAM
wp_rdlt_atap_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_automatorwp_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_actions_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_automations_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_logs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_automatorwp_triggers_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rdlt_b2s_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_posts_drafts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_posts_favorites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_posts_network_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_posts_sched_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_post_sched_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_user: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_b2s_user_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_b2s_user_network_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rdlt_comments: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
wp_rdlt_cpf_custom_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_cpf_feedproducts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_cpf_resolved_product_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_cp_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_ee_products_sync_list: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_ee_product_sync_call: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_ee_product_sync_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_ee_product_sync_profile: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rdlt_ee_prouct_pre_sync_data: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_rdlt_ewwwio_images: Data: 5.91MB + Index: 0.49MB + Engine MyISAM
wp_rdlt_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

amn_exact-metrics: 1
attachment: 1119
channels: 1
condition_group: 7
cryout_serious_slide: 16
custom_css: 4
customize_changeset: 8
feedback: 1
galleries: 1
gp_elements: 11
jetpack_migration: 2
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jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
justified-image-grid: 4
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ml-slide: 20
ml-slider: 3
nav_menu_item: 107
odras_myshortcodes: 44
oembed_cache: 9
page: 37
portfolios: 1
post: 76
product: 329
product_variation: 1206
restriction: 4
revision: 15
ris_gallery: 1
safecss: 1
schema: 2
shop_coupon: 21
shop_order: 63
shop_order_refund: 1
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um_directory: 1
um_form: 3
uo-action: 5
uo-recipe: 5
uo-trigger: 4
urp_review: 1
wp_block: 8
wpcf7_contact_form: 1
wpwautoposterlogs: 290
wpwsapquickshare: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (47) ###

Code Snippets: by Code Snippets Pro – 2.14.2
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Content Control: by Code Atlantic – 1.1.9
Custom ShortCode Creator: by swadeshswain – 2.0
Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Tatvic – 4.4.1
Enhanced Media Library: by wpUXsolutions – 2.8.8
Facebook for WooCommerce: by Facebook – 2.6.7
Fluid Checkout for WooCommerce: by Fluid Checkout – 1.4.1
Flying Analytics by FlyingPress: by FlyingPress – 2.0.3
GP Premium: by Tom Usborne – 2.1.1
OMGF: by Daan from FFW.Press – 4.5.12
Justified Image Grid: by Firsh – 4.1.1
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.5
Media Library Assistant: by David Lingren – 2.98
Social Login, Social Sharing by miniOrange: by miniOrange – 7.5.5
MyCryptoCheckout: by edward_plainview – 2.109
Newsletter - Google Analytics: by The Newsletter Team – 1.1.4
Newsletter - Contact Form 7: by The Newsletter Team – 4.2.4
Newsletter - Addons Manager: by The Newsletter Team – 1.1.5
Newsletter - Facebook: by The Newsletter Team – 4.0.9
Newsletter - Import: by The Newsletter Team – 1.2.6
Newsletter - Instasend (BETA): by The Newsletter Team – 1.0.2
Newsletter - Reports and Retargeting: by The Newsletter Team – 4.4.3
Newsletter - WooCommerce: by The Newsletter Team – 1.7.3
Newsletter: by Stefano Lissa & The Newsletter Team – 7.3.3
Pre* Party Resource Hints: by Sam Perrow – 1.8.1
Printful Integration for WooCommerce: by Printful – 2.1.26
Product Blocks for WooCommerce: by GetBowtied – 1.5.1
Search By Product tag - for Woocommerce: by Matthew Lawson – 0.3.1
Send Images to RSS: by Robin Cornett – 3.4.1
Rank Math SEO: by Rank Math – 1.0.77.1
WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.27
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.2
Uncanny Automator: by Uncanny Owl – 3.5
Woo Out Of Stock Products: by Andrew Gunn – 2.3
WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.30 (update to version 3.1.31 is available)
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.4
WooCommerce Stripe Gateway: by WooCommerce – 5.8.1
WooCommerce Pixel Manager: by woopt – 1.11.7
Booster for WooCommerce: by Pluggabl LLC – 5.4.9
WooCommerce Subscriptions: by WooCommerce – 3.1.4 (update to version 3.1.6 is available)
WooCommerce Table Rate Shipping: by Bolder Elements – 4.2
WooCommerce: by Automattic – 5.9.0
WP File Manager: by mndpsingh287 – 7.1.2
WP Review Slider Pro (Premium): by LJ Apps – 11.2.0
WP STAGING: by WP-STAGING – 2.9.0
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5

### Inactive Plugins (8) ###

Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
Akismet Anti-Spam: by Automattic – 4.2.1
PixelYourSite: by PixelYourSite – 8.2.13
TwitchPress: by Ryan Bayne – 3.15.0
Visual Portfolio, Posts & Image Gallery: by nK – 2.15.4
WooCommerce Payment Plans for Subscriptions: by SG Web Partners – 1.3.9
WP Discord Post: by Nicola Mustone – 2.1.0
WP Discord Post Plus: by Developer Hero – 1.0.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

SSO: by Garth Mortensen
Mike Hansen – 0.3

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
subscription (subscription)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: GeneratePress
Version: 3.1.0
Author URL: https://tomusborne.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.artkarolina.com/artkarolina
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Canada — Quebec

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
MyCryptoCheckout: products
Cash on delivery: products
Check payments: products

### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### Action Scheduler ###

Complete: 1,039
Oldest: 2021-11-04 15:22:31 -0400
Newest: 2021-12-05 13:22:11 -0500

Failed: 115,050
Oldest: 2018-11-01 18:51:26 -0400
Newest: 2021-07-29 23:22:32 -0400

Pending: 3
Oldest: 2021-12-05 16:29:47 -0500
Newest: 2021-12-10 00:28:32 -0500

### Status report information ###

Generated at: 2021-12-05 13:31:36 -05:00

Thanks for sending that over @artkarolina – this isn’t an issue (or question) we’ve been previously asked, so I’m a bit confused as to how our plugin could be affecting this. Can you confirm that the ‘WooCommerce Pixel Manager: by woopt’ plugin isn’t changing any of your pixel details?

No it isn’t, it’s something I just installed and hadn’t setup yet as an alternative. I had no other pixel plugins prior and it was not working.

Hi Karolina,

Thank you for the screenshots. If I understand you correctly you want the event matching quality which is zero at the moment to improve for your add to cart event: https://d.pr/i/DJ2BNh – correct?

Could you send us the more info links content: https://d.pr/i/NbMrYz – we (at least I) need to read up what API exactly is used to communicate the info and whether it is included in the plugin.

Kind regards,

Hi,

I’m not really sure what you’re asking me to send. The learn more link goes to a FB business terms of service page which has no information about the api, and the little i are tool tips like collect customer emails to increase score with no further links. This is the only other section I get to after click around. There is some way to set up this conversion api with code, but I don’t have those skill hence why I am here.

https://business.facebook.com/business/help/387152639648383?id=818859032317965

Hi there @artkarolina,

I’m not really sure what you’re asking me to send.

Please click on the “Learn more” blue link ( https://d.pr/i/NbMrYz ) and take a full screenshot of what you see on the page to share with us.

Thanks!

Hi,

Here’s where the learn more link leads: https://www.facebook.com/legal/technology_terms

The event quality matching i:

In development: event match quality
Event match quality indicates how effective the customer information sent from your server may be at matching event instances to a Facebook account. High-quality event matching may improve ad attribution and performance. This metric is in development.
How it's calculated
This is calculated by looking at which customer information parameters are received from your server, the quality of the information received and the percentage of event instances that are matched to a Facebook account.
How it's used
Event match quality is used to assess whether you're sending the right customer information to match your events to a Facebook account and whether you have set up your customer information parameters correctly. Customer information parameters help you match your events to a Facebook account so you can attribute conversions to your ads and deliver them to people who are most likely to make a conversion.
Event match quality is calculated daily.

Recommendation
Personalised recommendations to improve your ad performance.
Increase quality with Town/city
Increase quality with Country
Increase quality with Date of birth
Increase quality with Email address
Increase quality with External ID
Increase quality with Click ID (fbc)
Increase quality with Facebook Login ID
Increase quality with First name
Increase quality with Gender
Increase quality with Surname
Increase quality with Phone number
Increase quality with County/region
Increase quality with Postcode

• This reply was modified 3 years, 3 months ago by artkarolina.
• This reply was modified 3 years, 3 months ago by artkarolina.

Hey there, @artkarolina!

Thanks for providing those details. Have you tried to disconnect and reconnect your Facebook account to the plugin, by chance? If not, I suggest giving it a try with help from this guide.

You can also use this Chrome extension to be certain that FB Pixel events are firing as expected.

Please, let us know if reconnecting doesn’t help fix this!

Yes, I’ve reconnected it several times to see if that fixes it. I also tested it in Event Manager that it’s registering test add to carts and checkout page activity.

Hi @artkarolina

Yes, I’ve reconnected it several times to see if that fixes it. I also tested it in Event Manager that it’s registering test add to carts and checkout page activity.

That’s really strange!

I am not sure what else we can try to resolve the problem.

But as a workaround, you can try disable the pixel generated by Facebook for WooCommerce by following the instruction here.

Then you can use an alternative plugin such as Facebook for WordPress to manage Facebook pixel.

I hope that helps!