Advanced card processing doesn’t show unless the user are logged

  • Resolved raniev

    (@raniev)


    5 months, 2 weeks ago

    Hi! It doesn’t matter if I have active the “Advanced card processing” option and configurated appropiately, the user must register previously to see the “Advanced card processing” form. And if this don’t happen, just show the error: “There is no payment method available. This may be our mistake. Please contact us if you need help placing your order.”

    I need to deliver a new development urgently, where just use Paypal as payment method.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Krystian

    (@inpsydekrystian)

    Hello @raniev

    It will be helpful if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button.

    Please provide those log entries on our PrivateBin. After uploading, paste here the link, so we can review them in detail. Please try the following steps:

    1. Navigate to the checkout page.
    2. Edit the page and remove the current WooCommerce shortcode.
    3. Add the “checkout” block to create a new block checkout page (https://drive.google.com/uc?id=1D9SEKjPDbCjIYYQCHzIF906-Ku81IuHr).
    4. Save the changes.
    5. Try to reproduce the issue again.

    Let us know the outcome, and we’ll be happy to assist further if needed.

    Kind regards,
    Krystian

    Hello, i’m having the exact same issue, guests can see Paypal but not the Advanced Card Processing if not logged in. This is on the new Checkout Block and i also tested in staging by deactivating ALL other plugins and on Storefront theme. I can’t understand where the issue comes from but i believe it may be in your plugin (maybe a setting or something else)

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello @raniev & @raidenelite

    We were able to reproduce this issue and have already created a task for our developers. They are currently looking into it, and we aim to provide a fix as soon as possible.

    I will provide more update in this thread.

    Kind Regards,

    Krystian

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello?@raniev?&?@raidenelite

    A quick update – we already have a package that should fix the problem. You can download it here: https://drive.google.com/uc?id=182XH7g-bUHxp7avfSR3rF4WytTa0E4R3.

    Please install it as you would with any other plugin, and let us know the outcome.

    Kind Regards,

    Krystian

    Hello, i can confirm that on my side it solved the issue!! Thank you, appreciated

    I’ve been having similar issues, added the fix but it made my site unusable.

    The file above crashed my site.

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @voodoocreative , @sreford,

    We would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.

    Best Regards,
    Jamie

Viewing 8 replies - 1 through 8 (of 8 total)
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