Administrator role non-existent

  • Hi all,

    My team recently decided to install a plugin on our WordPress but realized that none of us have the Administrator role. All of us, including the managers, only have Editor roles.

    The Users page lists 3 Administrators, but when we actually click on it, there are 0 Administrators. We are also unable to change this via Users > Change role.

    Our website has been up for 10 years and underwent a redesign a few years back with an outside design studio. We’re not sure how to go about regaining/reinstalling the Administrator role to the proper people. Any help would be greatly appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)

  • The Users page lists 3 Administrators, but when we actually click on it, there are 0 Administrators. We are also unable to change this via Users > Change role.

    Can you please tell how did you access users page without admin role? if you’re an user with Editor role then you can’t access users page.

    Can you also tell if you’re using any plugin to customize the role capabilities or in past you renamed any role or change any capabilities?

    Moderator James Huff

    (@macmanx)

    It sounds like your account may have lost admin privileges for some reason.

    If you are not using Multisite, access your database via phpMyAdmin (most hosting providers offer this in your hosting account’s control panel), go to the wp_users table and find the row for your user_login. Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id. Set the value of this row to:

    a:1:{s:13:"administrator";b:1;}

    Thread Starter eobeob123

    (@eobeob123)

    @macmanx Hello! Thank you for your reply. These instructions are easy to follow–just one thing, it seems that our 3 hosting sites (GoDaddy, Vultr, and ServerPilot) aren’t connected to a database/phpMyAdmin. I’ve tried looking around and Googling, but can’t seem to find any of the directed areas to find our database.

    Would you happen to have any guidance on the issue (is there a way to access the database without a hosting provider, or would I have to install phpMyAdmin first)? If not, I appreciate your help all the same.

    Thread Starter eobeob123

    (@eobeob123)

    @vijayhardaha Hi there, thanks for your reply! All editors on our WordPress are able to view and edit the users page. We don’t have any plugins, so we don’t have the ability to customize roles. To my knowledge, it seems like we have never renamed or changed capabilities for any roles.

    Moderator James Huff

    (@macmanx)

    You don’t need to install phpMyAdmin, you’ll find it in your hosting account’s control panel.

    For example, on GoDaddy: https://www.godaddy.com/help/log-in-to-phpmyadmin-in-my-linux-hosting-account-16273

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Administrator role non-existent’ is closed to new replies.