admin submission failed

  • Resolved adrianvatavu

    (@adrianvatavu)


    4 months, 1 week ago

    when a user makes a purchase on the website. the user receives the email with the pending order while the admin of the e-commerce store does not receive the “new order” email…
    I use the Brevo SMTP service and with the tests via Brevo the emails are sent correctly while the emails to the store administrator do not receive anything, what can I check?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    Thank you for bringing us your attention.

    We have not had a chance to check the Brevo SMTP service. Before going further investigation in this issue, please install a Mailog plugin and verify if the email event is being sent from your site. You can see this guide.

    Let’s keep us updated.

    Best regards.

    Thread Starter adrianvatavu

    (@adrianvatavu)

    I installed the plugin it seems that the emails go to the admin email but nothing arrives, I tested the incoming emails from the admin email but the emails from other sources (outlook, gmail, libero…) arrive correctly

    Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    In this case, you can contact us directly through our?support forum?for further assistance.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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