admin profile page issue

  • Resolved redraider90

    (@redraider90)


    7 years, 2 months ago

    Hi folks,

    I made an update to my site about a week or two ago. Suddenly I’m not seeing the fields like address, phone number and some others that used to show on our page for members to be able to update. I’ve looked through this PHP file, and I’m no expert on PHP, but I can’t really tell what users table it referenced for this. I guess the question is, is there a straight forward way in which I can determine that from this page?
    I may have accidentally unchecked some columns from a table or view that could have caused this, but I’ve restored some tables in the last few days and they don’t show up. The backup is from Dec 30th. If anyone can give me guidance on this I’d appreciate this. Our DBA originally set up the tables and he’s been inundated with many personal matters lately.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Those fields are not a part of WordPress as-is, so it sounds like you just haven’t installed the plugin that provided them previously.

    Thread Starter redraider90

    (@redraider90)

    Thanks, James. I was under that impression, that they weren’t. Here’s the tricky part. Before I upgrade the WP version to 4.9.2 we had them in place on our profile page and now they’re gone! : (
    Does this mean there would have been a plug-in before that we were using on the prior version? FWIW, I do not yet have the Hobbyist version, although we’ll likely be upgrading to it.

    Thanks,
    redraider90

    Moderator James Huff

    (@macmanx)

    The only way that would have happened exactly as described is if either:

    1. You were using a plugin which added those fields before the update, removed that plugin, and then did the update. (or removed the plugin right after the update)

    2. The plugin that added those fields is not compatible with WordPress 4.9.2.

    Thread Starter redraider90

    (@redraider90)

    Ok, turns out we weren’t using a plugin, but the user meta manager got updated along with the PHP page when we did the update. He reran it through a parser to get it to work again. Everything is included now.
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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