Admin Privlieges after backup/restore

  • Resolved ctgrubbs

    (@ctgrubbs)


    12 months ago

    I migrated a site using Duplicator and experienced an odd issue with one Administrator account. The admin account worked to login to the wordrpress admin console, but after restore it did not have full admin privileges in a plugin called “Booking Press”. Some aspects were accessible but not all within the plugin. No errors were evident.

    However, the first Admin account for the website (which has identical permissions) can access all the functions for the website and Booking Press Plugin.

    Newly created Admin accounts appear to also work. I have created a new admin account for the user in question, but I’d like to understand (and fix) the existing issue so that I can trust using Duplicator in the future.

    Duplicator – used default settings for the backup/package except for the SQL Mode which was changed to PHP Code. No issues were encountered, files were deleted after install as suggested, along with Clear Build Cache.

    Duplicator V. 1.5.7.1, Linux, WordPress 6.4.2, PHP 8.1.2, MySQL 8.0.35

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @ctgrubbs,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter ctgrubbs

    (@ctgrubbs)

    I can not login into your site as directed, because I’m using the free version of your software. I am interested in the features of the paid version but would prefer to know this would be resolved prior.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @ctgrubbs,

    You don’t need to login, please visit this page: https://duplicator.com/contact/?form=1

    Then scroll down to the form, fill in the details, and submit the form.

    I’m looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @ctgrubbs,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Admin Privlieges after backup/restore’ is closed to new replies.