Admin Page is Blank

  • Resolved wt_rob

    (@wt_rob)


    11 years, 3 months ago

    I added the JetPack plugin to my webpage but when I try to go to the address/wp_login.php and enter my login info, the page is just blank. I cannot view my administration panel. Is there a way to remove the plugins? How can I revert back to my previous version?

    Thanks in advance.

    Regards,
    Rob

Viewing 2 replies - 1 through 2 (of 2 total)

  • If it’s a plugin issue then you’ll simply have to rename or delete the plugin folder found in /wp-content/plugins/

    Log into your web host and look for the File Manager module, or use an FTP program to gain access to the actual files.

    In the public_html, or root folder you’ll see the following three folders along with the WordPress core files:

    wp-content
    wp-admin
    wp-includes

    Browse into wp-content > plugins and simply rename the jetpack folder to something obscure like “jetpackold” and then try logging in again.

    If you’re able to login then either JetPack conflicted with the theme or with another plugin and caused the error. Upgrading to the latest WordPress or making a note of how other plugins interact with Jetpack will help you to solve the issue if you still want to use Jetpack.

    Keep us posted!

    Thread Starter wt_rob

    (@wt_rob)

    Thanks for the advice – that was perfect. I used WinSCP to FTP into my site and started to remove Plugins. It looks like it was the better-wp-security/better-wp-security.php plugin that was the culprit. I deleted the folder out of the plugins directory and now I can access the site.

    Thank you thank you!

    Rob

Viewing 2 replies - 1 through 2 (of 2 total)
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