• Resolved virtualgeorge

    (@virtualgeorge)


    After using the pay by check add on as was suggested in a previous post a few days ago, my admin emails do not send at the correct time anymore(when order is placed), they now only send AFTER the order is approved?

    When using the default built in pay by check method, before I started using the plugin, admin would get a new order notification email on checkout so they know there is a new order to approve or deny as it should. After installing the pay by check plugin, it does NOT send a notification email to admin when the order is placed, it now only sends it after the order status is changed from “pending” to “success”. Now the admin will not be notified when a new order is placed like it did before?

    After the status is changed to success it also sends a email to the user stating that the membership is now pending but the order was changed to “success” so not pending. Perhaps I need the approval addon as well? I didn’t think I needed any longer but may so?

    Any ideas on what I may have done wrong? Also, I was using the approvals add on previously but I seem to have the same issue with or without that plugin activated now.

    Also, one more thing, at the bottom of the checkout page there is an Alert Notification that displays: “If your account is not activated within a few minutes, please contact the site owner.”

    Since I have the pay by check addon which delays the payment, I need to update that text, where & how is that done?

    Thanks!
    -George

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi George, thank you for reaching out to the Paid Memberships Pro team.

    The Pay by Check Add On is a commercial Add On that cannot be supported on these forums.

    Please reach out to us via https://paidmembershipspro.com/contact for further assistance with this.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 1 replies (of 1 total)
  • The topic ‘Admin order confirmation only sent AFTER approval?’ is closed to new replies.