Admin menu disappear

Hi Bartiofficial,

I checked the link you shared, but it’s not showing any screenshot. Regarding the category issue, the plugin only displays categories that have posts assigned to them. Also, only WordPress default post categories are shown in the ticker settings. If you don’t see a category, it’s likely because it doesn’t have any posts yet.

As for translating “Ticker Contents” with Loco Translator—this text is dynamically generated based on WordPress posts. Since it’s not a static string stored in the plugin, translation plugins like Loco may not detect it. Instead, the content is pulled directly from your posts, which means you need to ensure your post titles and content are translated in WordPress itself.

Let me know if you need further clarification!

Best regards,
Iftekhar

Here in admin panel there is nothing (ticker works fine on home page). But sometimes it’s not working to change information

@bartiofficial Please do not send the support person any access to your server or WordPress installation. They made a mistake and has put their plugin in jeopardy on this site.

@ikialam I have archived your reply. If you request of a forum user login access again you will lose access to this site and your plugin may be removed from www.remarpro.com. It is that serious. // @realwebcare

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Thank you for the clarification. I sincerely apologize for the mistake and will fully adhere to www.remarpro.com support guidelines moving forward.

Hello Bartiofficial,

I see that the ticker settings are not appearing in your admin panel, but the ticker works fine on the homepage. Let’s try some debugging steps to find out what’s causing the issue:

• Please install and activate the Health Check & Troubleshooting plugin. Use the Troubleshooting Mode to check if the issue persists with all other plugins disabled and a default theme (Twenty Twenty-Four) enabled.
• Enable WordPress debugging by adding the following lines to your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

After doing this, check the wp-content/debug.log file and share any errors via Pastebin or Gist.

• Please open the browser console (Press F12 → Go to the Console tab) and check if there are any JavaScript errors when loading the settings page.
• Try deactivating all other plugins and switching to a default theme to check if there’s a conflict.

Let me know what you find, and we’ll take it from there!

Best Regards,
Iftekhar