Admin Login Issue

  • Since updating the WordPrewss core from 4.6 to 4.6.1, I have been unable to gain access to the backend. All I get is a blank page.

    What I have done so far:
    1. Renamed the plugins folder to plugins-bak
    2. Gain access to the admin section after that and activated plugins one at a time, and all seems ok for a day and then it went back to blank admin admin page.
    3. I have also rolled back to 4.6 and still to no avail.

    What is actually causing this problem in 4.6 to 4.6.1 update?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @webxcellmedia, try changing the theme.

    Hey @webxcellmedia, you can try and change your theme as Rachith suggests, there might be a code error somewhere. If you just “delete” your theme from the theme directory WordPress defaults back to a standard theme. If this works there is something wrong in your theme.

    Alternatively you can try to turn on the debug feature in WordPress that lets you see error messages thrown by WordPress. This is done in the wp-config.php file in the WordPress root directory.

    Your URL returns a “500 Internal Server Error”.

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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