Admin login fails

  • I logged into my account several weeks ago. Today, I can’t. I seem to be having trouble in two areas:

    1. When my password is rejected at my website’s wp-login.php, I click the Lost Password button and an email with a link to reset the password shows up in my mailbox. However, clicking the link results in an error (something like “This key is invalid.”). This occurs when trying to access from wifi.

    2. I can’t access my website in a browser on any computer in my home. Both the www or the wordpress login php result in a “can’t connect to server” message. However, I can access the website and FTP to it from my cell phone using cell connection.

    If I try logging in using a cellular connection, then my username is accepted but my password is rejected. I’ve reset my password using my host’s MySQL interface. (I also changed my email, too, to make sure changes at the host’s MySQL were actualized–WordPress does use the new email to send me the reset password link.)

    Any suggestions?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter gramm

    (@gramm)

    Thanks for the suggestions, jdc20181.

    Well, I solved part of this and the other part solved itself.

    I can access my webpage today. Sometime, overnight, my Airport Extreme and/or domain host permitted access again. I researched a lot about port-forwarding to resolve this problem as reported by other Airport Extreme users. If this occurs again I can use a cellular phone or direct ethernet cable connection to my computer to get access. That’s something I’ll need to work out between my ISP and my domain hosting company.

    The other part that I solved this morning was getting my Administrator password accepted by WordPress. What had happened is that I changed the password in my wp_users table and it stayed in what I guess is plain text (it was readable, just as I had typed it in). But I discovered that editing the password and choose MD5 from the functions menu converted the password into something that WordPress accepted. I was able to log in normally from that point.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Admin login fails’ is closed to new replies.

Tags