Admin Login error with Activemember360 plugin

  • Hi,

    I have Wordfence and Activemember360 plugin running. Activemember360 is a membership plugin.
    When both plugin activated and try to login as administrator, i receive this:

    ERROR: An error was encountered while trying to authenticate. Please try again.

    And cannot login. I deactivate 2FA and error still occur.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @jdelamaza, sorry to see you’re having some issues logging in.

    If you’re certain that no users still have 2FA active and our reCAPTCHA is also not enabled, could you please send us a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Peter.

    Thread Starter jdelamaza

    (@jdelamaza)

    Done! thanks

    Plugin Support wfpeter

    (@wfpeter)

    Hi @jdelamaza,

    I can’t see any clear issues with communication or permissions, and I have access to history that doesn’t show Activemember360 specifically causing a conflict with Wordfence for customers in the past.

    Are you receiving the error on the /login page accessible from the top-right of your homepage? This does look like a custom login page and Wordfence’s login security is currently only supported on WordPress/WooCommerce default login/registration pages. However, if you’ve totally removed 2FA and reCAPTCHA I wouldn’t expect this to continue being a problem.

    Are you seeing blocks in Live Traffic that might point to another reason for the logins being rejected? Clicking an entry will explain why the block took place. If it’s to do with communication, you could try clicking the “ADD PARAM TO FIREWALL ALLOWLIST” button to allow the logins through in future.

    You could also try Learning Mode being enabled for a period and trying to sign into your site again. From the Wordfence Dashboard click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now perform the actions that were causing issues. This will help Wordfence learn that these actions are normal and it will allow them in the future. After you have finished performing the actions, switch the WAF from Learning Mode back to Enabled and Protecting. Now test to see if these actions work correctly.

    https://www.wordfence.com/help/firewall/learning-mode/ is an amazing resource for learning more about the WAF and learning mode.

    Thanks again,

    Peter.

    Thread Starter jdelamaza

    (@jdelamaza)

    Hi Peter!

    Thanks for your response.

    I was receiving the error on the WP default login page. I totally removed 2FS and the problem disapear.

    I understand that it’s not possible to have 2FA active and Activemember360?
    I prefer to have 2FA active. Is it possible?

    Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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