Admin Lockouts Question

  • Resolved atnc

    (@atnc)


    4 years ago

    Hi,

    Over the past couple days, several sites I maintain were locking out their admins. We would input the correct user information on first try and they would be permanently banned. We then had to login on another machine to unban them. This was on version 2.6.1

    I’ve been told version 2.4.7 released on March 1st solves this issue. Is this correct? Or is this bug slated to be fixed in a future release? I’ve begun updating the sites with this version, but I just want to confirm this before completely following through with this job.

    Any help would be appreciated. Thank you!

    • This topic was modified 4 years ago by atnc.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hi @atnc,

    The version 2.4.6.1 has additional improvements and this can be tested for you. Another recommendation is to add the IP of the admins that usually are logging in, to avoid them from being temporarily locked out. As the lockout feature is sensitive, it will detect any incorrect login(maybe due to an invalid password), and temporarily lock that IP out.

    Let us know how it goes.

    Best,
    Jonathan S

    Thread Starter atnc

    (@atnc)

    Hi @wpmudev-support9

    This issue actually happened with version 2.4.6.1. Let me stress again, this happened when all correct user information was entered at login on first try. After looking through the Defender logs, it does appear the cause was from the “empty username” bug. But I just want to confirm 2.4.7 solves any unjustified user lockouts. This is a serious issue. Especially considering our website admins use VPNs to log into the site. Their IP addresses can change if they reconnect to the VPN.

    Alex

    • This reply was modified 4 years ago by atnc.

    Happened with me as well. Everything locked out. There are some serious issues with Defender.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @atnc

    Thank you for the update.

    Our team work hard to fix any possible issue in the plugin, kindly keep the plugin always updated.

    @kaepora If the most recent version doesn’t fix your issue, kindly create a new ticket and we can take a closer look.

    As @atnc confirmed it is working, we are marking this ticket as resolved.

    Feel free to re-open it or reply if need any further help.

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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