Admin confirmation emails

To further add to my issue — the confirmation email and booking request are going to the person who booked the class. The booking request should be going to the site admin (of another email address but not he student)

Hi,

Please check the “Destination emails” indicated in the following settings area:

https://apphourbooking.dwbooster.com/customdownloads/email-settings.png

Thank you for using the plugin!

Ok changing that stopped it from sending the booking request to the student that registered but now the email listed as noted above is not getting the booking request.

I am experiencing a similar or same issue.

I updated my plugin. But no confirmation emails.

This has been working splendidly for me for several months.
It stopped yesterday.

Can you help?

No confirmation emails. Booking is made. Time booked is grey.

O … it is working. However the emails are delayed.
They take 20 minutes to arrive. Or longer.

Can you help with that?

Hi,

There are multiple reasons an email can fail, usually a problem with the “from” email address or a restriction in the email service provided by the hosting.

@kahakura : If we are talking about a delay then the problem is in the email server, you should check that with your hosting support service or setup an external email service that works faster (example a SMTP service).

@miamit : Please check the “from” email address used in the settings. Note that if you use a “from” email from a public email service like “@hotmail.com”, “@aol.com”, “@outlook.com”, “@gmail.com”, … it will be filtered by most antispam systems since the email will be identified as “not originated at the expected server”. Try using a “from” address that belongs to the website domain.

Thank you for using the plugin.

Hi — I am using my own domain in the “Destination Emails” section and still nothing.

https://ibb.co/F38r5qW

Hi @miamit,

In that case points to an email delivery issue in the email server. To confirm this I recommend you to install an email log plugin, these type of plugins will register each email sent from WordPress to the email server and you can detect this way on which side the email is being lost.

The result of that test probably will point to an email delivery issue in the email server, the options to deal with this type of issue are (one of the following):

Option 1: Contact the hosting support service indicating which email was lost (you will get this info form the email logs) and asking them why the server didn’t deliver that email.

Option 2: If the hosting support service isn’t helpful you can opt for using a free external email delivery service, like a Gmail account connected through a WordPress SMTP plugin. You can also opt for an external professional email delivery service.

Hope this helps.