Admin closed session…

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    Do you think you could send us temporary admin details for us to look into this for you? You can send them to us via our Contact page.

    Kind Regards,
    Jarryd

    I have the same issue.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Vincent.

    Are you still experiencing issues? Do you think could send me a link to the site these issues are being experienced on?

    Kind Regards,
    Jarryd

    Any fixes? I have Pro version and this is happening to me as well. Need to get it working asap. Thanks!

    Actually, it’s a bit different than mentioned^

    It’s the other way around. The client can see messages and send messages. However the admin sees “This chat has already been answered. Please close the chat window”

    Thanks,
    Brandon

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Rrisen.

    Please deactivate and activate the plugin ?? This will fix the issue.

    Kind Regards,
    Jarryd

    Hi,

    I have this same issue, and deactivating both plugins (both the free and pro) and then reactivating them did not resolve the issue. It is also annoying that when this happens, I cannot re-initiate a new chat with the user. It says user ended the chat.

    Many Thanks,
    TTuggle

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi ttuggle

    Please confirm you are using the latest versions of the plugin? Do you think you could send us a link to your site to have a look at it?

    Kind Regards,
    Jarryd

    Hi Jarryd,

    I have WP Live Chat Support version 4.1.9 and WP Live Chat Support Pro version 4.3.2. These plugins were recently installed. The issue would not be so bad if I could re-initiate a chat after it closed, but that is not possible. Is there any reason that chats cannot be re-initiated after they have been closed? It seems the user must leave the site and return later in order to re-initiate a chat from the admin side. I would be happy to provide the site URL, however I hesitate to post it here.

    Regards,
    TTuggle

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi TTuggle.

    In that case, would you mind mailing us the link to your site? You can send it to nick [@] wp-livechat.com.

    Kind Regards,
    Jarryd

    Hi Jarryd,

    I just updated to the latest versions of the plugin that were just released. I will keep an eye on this and let you know if installing this newest versions fixes this issue. If not I will email a link to my site to Nick. Thanks Jarryd.

    Now running:
    WP Live Chat Support Version 4.1.10 and WP Live Chat Support Pro Version 4.3.3

    Many Thanks,
    TTuggle

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi TTuggle

    Not a problem. Thank you ??

    Kind Regards,
    Jarryd

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Admin closed session…’ is closed to new replies.