Admin cant receive email for new tickets

  • Hi,

    Why I cant receive emails when a customer opened a support ticket?
    The customer receives a confirmation after they created it but I didnt receive an email.

    Please let me me know.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello

    Please go to Support > Email Notifications > Ticket Notifications and make sure that you have created an email notification template of New Ticket.

    If you have already created it, please verify that you have chosen correct Recipients.

Viewing 1 replies (of 1 total)
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