Admin area horribly slow with WPML

  • Resolved Olivier van Helden

    (@magicoli69)


    2 years, 5 months ago

    I use WPML for my websitess translation, which works pretty fine.

    However, when myworks-woo-sync-for-quickbooks-online is activated, WPML takes up to 5 minutes (this is not a way to say: 293 seconds according to Query Monitor) to display some pages. Particularly, after using WPML Advanced Translation Editor, when coming back to pages list or original page edit.

    I have been tracking this bug for two days, tried different apache/php setups, different websites, different servers, enable and disable any other plugins… At first I thought the problem would come from WPML, but the conclusion is crystal clear: the bug comes from WooCommerce Sync for QuickBooks Online.

    Of course, it’s impossible to manage a website with such delays.

    It looks like the sync queue, which should be a background task, is processed before displaying the requested page.

    BTW, I experienced the same unpractical delay after disabling and enabling again MyWorks WooCommerce Sync (so it seems it does not only occur with WPML tasks).

    I checked my settings and the sync queue is enabled.

    My only workaround for now is to disable MyWorks plugin when updating the website, or its translations, but it’s not a viable solution, so any help would be appreciated.

Viewing 1 replies (of 1 total)
  • Plugin Author MyWorks

    (@myworksdesign)

    Hi Olivier,

    Thanks for reaching out here! Have you been able to open a ticket with our support team in your account with us at https://support.myworks.software? We can certainly help take a closer look at this with you.

    This doesn’t seem like normal behavior, as we do have at least a handful of users that also use WPML alongside our sync, and this isn’t behavior we’ve seen in the past. Our sync doesn’t have any known conflicts with WPML, or vice versa. However, this is certainly something we can help test/troubleshoot further, if we can replicate this behavior on your site.

Viewing 1 replies (of 1 total)
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