Admin access blocked due to fatal error Aqua

  • Dear reader,

    please help! I don’t get access to my Admin or ‘regular’ self hosted website, because of this error message. I had the Aqua page builder plugin installed before, and got the advise from the Support desk to install it again because of some errors on the screen. But now I am completely blocked and don’t know how to fix it. Can you please tell me what to do to get access to my website again?

    Warning: require_once(/homepages/22/d104778485/htdocs/app467979689/wp-content/plugins/Aqua-Page-Builder-master/functions/aqpb_blocks.php) [function.require-once]: failed to open stream: No such file or directory in /homepages/22/d104778485/htdocs/app467979689/wp-content/plugins/aqua-page-builder/aq-page-builder.php on line 42

    Fatal error: require_once() [function.require]: Failed opening required ‘/homepages/22/d104778485/htdocs/app467979689/wp-content/plugins/Aqua-Page-Builder-master/functions/aqpb_blocks.php’ (include_path=’.:/usr/lib/php5′) in /homepages/22/d104778485/htdocs/app467979689/wp-content/plugins/aqua-page-builder/aq-page-builder.php on line 42

Viewing 13 replies - 1 through 13 (of 13 total)

  • FTP into your site (or whatever file management application your host provides) & delete the wp-content/plugins/Aqua-Page-Builder-master folder.

    Thread Starter Margitha

    (@margitha)

    Hi Esmi, Thanks for your reaction. The first one after 3 days of panicking!

    I’ve deleted the folder from the server via Filezilla, at least I think I did because it doesn’t show up in the server files.

    However, I still get the same error message. Is there something I should do?

    Thanks!!

    Site url?

    Thread Starter Margitha

    (@margitha)

    https://www.live-offtrack.com

    Thread Starter Margitha

    (@margitha)

    Or the admin sites URL with the error message: https://live-offtrack.com/wp-login.php?redirect_to=http%3A%2F%2Flive-offtrack.com%2Fwp-admin%2F&reauth=1

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter Margitha

    (@margitha)

    Hi Esmi,

    I’ve tried the two options but both without success. Maybe I do something wrong, but I just don’t know what. Can I send you a print screen (can’t add this into this post?)
    Resetting the plugins folder I’ve also tried, but still couldn’t login afterwards. Would it be an idea to erase all documentation from the server and start all over again?

    Thanks again!

    No – that wouldn’t help. Try the Phpmyadmin method of resetting the plugins folder.

    Thread Starter Margitha

    (@margitha)

    OK I’ll try. Just downloaded the software but no idea what to do with it yet so I’ll get going…:-)

    Thread Starter Margitha

    (@margitha)

    I’m sorry I am totally lost. I can’t even get myphp up and running. I’ve downloaded the latest version from the site, leaving me with a load of documents. I uploaded all documents via Filezilla to the server. But after that I do know how to go further.

    I’ve tried to delete all documents in the folder Plugins or resetting it by giving it the name plugins-old. No change, stil; no access to my admin page.

    Since I’m really new at this, I might understand thing incorrectly. Maybe I’m doing something badly wrong without knowing it. Some way to find out?

    No. You need to ask your hosts about accessing Phymyadmin on their server.

    Thread Starter Margitha

    (@margitha)

    I already did, and they answered me that I should be with WordPress support. Getting desparate now.
    Do you know if there is someone in The Netherlands or Germany that I can visit, ask for additional support of call somewhere on the globe?

    Thread Starter Margitha

    (@margitha)

    Or would the best solution be to claim a new url and start all over again?

Viewing 13 replies - 1 through 13 (of 13 total)
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