Adjusting orders before payment

  • Resolved tradin

    (@tradin)


    2 years, 8 months ago

    Hi there,
    Is there a way to adjust an order before taking the payment?
    I had a friend place an order through my site, and she forgot to use the coupon code I sent her. The order was in “Oh-hold” status, so I added the coupon code and then clicked Update. When I moved the order to processing, the amount debited was the original amount before the coupon code was applied.

    A similar thing happened with a lady who changed her mind, I adjusted the order in the back end when it was “on-hold”, but it still took the original amount of money from her card.

    What am I doing wrong?
    Thanks

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