Adjust borders

Ok, now I see from the screenshots of this plugin that the section controlling borders should be found under the “general” heading, and I do think that’s where I found them when I was adding them. However, when I now go to this part of the customizer, there is no longer any options for editing borders, or anything to do with borders. I just double checked. They seem to have vanished. Any ideas?

Hello Lex,

I’m afraid the border options are not available if you have header media.

This is because the header media would then obscure the border you have set.

Sorry if that’s not the answer you want but it’s caused by design of the theme.

Oliver

I think that you might be misunderstanding my problem. It’s not that I cannot get a border to show on my website. I have a border – a big, bright orange border from when I was using the borders option with the customizer to see how one would look for my site. My problem is that when I try to go back to EDIT this big, bright orange border to be another color, the border options section (in the “general” tab of the customizer) where I had originally set the border is MIA. There are no longer any options about borders showing anywhere in the customizer, so I cannot edit what I had previously set. I verified that I’m searching in the correct place by looking at the screenshots that you have here of your plugin options. The screenshot clearly shows the border options under the general tab of the customizer, and that is where I remember them being before they vanished.

Hello Lex,

Interesting. The border shouldn’t show at all if the settings aren’t able to be shown. I’ll investigate that.

In the meantime, can you please confirm if you have set header media items (image, video, etc). If so please temporarily remove them to see if the controls reappear (you may need to refresh the customizer after removing the header media items).

Do you have the web site address of the site so that we can see it?

Oliver

I had already disabled header media on the site. I’ve tried to restart the customizer several times to see if that would make a difference. Toggled the header media on, then off to see if that would help. The border editing section just will not reappear. Is there anywhere I could send you screenshots of how the customizer looks? My site isn’t ready to post publicly yet, so I could also send a screenshot of that, too, if possible.

The page border settings will not be able to be seen if you have anything set in the Header Media or if you have a slider set in “Customizer – Header Options – Slider Cover”.

We have checked and not only will these options prevent the border settings from being displayed but also the options will not have any effect on the site.

Without looking at your site’s HTML and CSS it will be impossible to tell you why you are having these issues but could you please turn off any additional plugins you have to confirm that the issue is being caused by “Options for Twenty Seventeen”.

Please also let us know if you have any CSS in “Customizer – Additional CSS”.

Thank you,

Oliver