Adjust admin sidebar notification

  • Resolved custompczone

    (@custompczone)


    6 years, 5 months ago

    Greetings,

    Thanks a lot for the great plugin. I’m wondering if there’s a way to adjust the notification settings so that a red icon does not appear on the left-sidebar for tickets that have already been replied to. I only need the number there for new tickets.

    Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    Unfortunately we don’t have an option for that. It will show a count for all open tickets regardless of status.

    If you want to try your hand and writing some code, you can take a look at the wpas_tickets_count function in file admin/functions-menu.php. This function is currently hooked into admin_menu (you’ll see the hook just above the function declaration).

    What you would want to do is unhook the existing function and then create a new function to show the count you want, using the wpas_tickets_count as a guide. You can probably do all this in your theme’s functions.php file or create a new plugin file.

    Thanks.

    Thread Starter custompczone

    (@custompczone)

    Alright thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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