addToCart event problems

  • Resolved VinzClortho

    (@vinzclortho)


    4 years, 6 months ago

    Hello,
    Pixel Helper shows me that the add to cart button generates 3 events, two green, one with warnings:

    We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.

    I don’t understand if the warnings only indicate that it is a dynamic event or there is an error to correct.

    Furthermore, facebook shows me an error in the addToCart event, of which I have seen other open topics but have no solution:

    your server is sending an invalid ip_adress, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
    Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @vinzclortho ,

    Thank you very much for reaching out to us.

    First, my apologies for the delay in my response. We’ve been experiencing a high support volume lately, which has definitely slowed us down. We’re working feverishly to clear the queue and actively hiring new team members, so we should be back to our usual response time soon! I really appreciate your patience!

    In the meantime, regarding the first part of your issue, would it be possible to let me know if you’re using a different plugin, theme, or custom code other than Facebook for WooCommerce to track your site’s Pixel? I’ve been able to replicate the same issue as you did on your site and it seems that the AddToCart event is tracked multiple times, which is something that can happen if there are multiple plugins that track the same Pixel.

    Regarding the second issue you’ve encountered, would it be possible to let me know if this is an error you’ve encountered multiple times? I’m asking this as sometimes it’s possible this error is caused due to extensions used by users to prevent tracking.

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Thread Starter VinzClortho

    (@vinzclortho)

    Hi Pit,
    Thanks for the reply.
    You’re right, the customer added another conversion tracking plugin, without telling us anything. Now I have disabled it and there are no more warnings.
    For the other problem, I have to inquire if it is still present.

    Hey @vinzclortho ,

    Thank you very much for your response and keeping me in the loop regarding this case! Happy to help any way I can if the other issue persists!

    I’ll be marking the thread as resolved for the time being, however, please don’t hesitate to reply in this thread if you have more information regarding the issues your client has encountered.

    I hope you have an excellent rest of the day!

    Best regards,

    Pit
    SkyVerge

    Thread Starter VinzClortho

    (@vinzclortho)

    Hello,
    now reported to me this problem:

    Pixel has low event source match rate
    Some content_ids sent from pixel fires by this pixel do not match any catalog associated to the pixel, This could be because your catalogs aren’t up to date, or because the item IDs in your catalogs don’t match the content_ids in your pixel

    Can you help me?

    Thanks

    Hi @vinzclortho,

    Jennifer here, stepping in for Pit. I’m sorry to hear that you’re running into further issues!

    We typically see that error when a customer has navigated to a product in your WooCommerce store that has not matched an existing product in your Facebook catalog. As the plugin uses the pixel tracking by default, all products would be recorded to Events Manager. If you saw this error immediately after installing and performing your first sync, it may be that the data in the catalog had not had a chance to be processed by Facebook yet, resulting in the warning.

    However, it sounds like this was not your first sync. Could you please confirm when your products were last synced and when this message appeared?

    Thanks,

    Jennifer

    Hey @vinzclortho,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

    Thanks,

    Jennifer

Viewing 6 replies - 1 through 6 (of 6 total)
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